Interpreter Specialist (Scheduling)

The Role: A Trusted "Connector" Behind Every Appointment We are looking for an Interpreter Specialist who is energized by solving scheduling puzzles, supporting interpreters, and ensuring patients receive the language access services they need. In this role, you will serve as a critical connection point between Linguava's interpreter network, healthcare clients, and internal teams. You'll help ensure every appointment is staffed with the right interpreter at the right time, while delivering exceptional service and support throughout the scheduling process. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in creating positive experiences for both interpreters and clients. Every assignment you fill helps remove language barriers and supports equitable access to healthcare. Position Summary The Interpreter Specialist is responsible for providing exceptional support to Linguava's interpreter network while ensuring optimal coverage for client requests. This role focuses on interpreter scheduling, appointment management, customer service, and operational excellence. The Interpreter Specialist works closely with interpreters, healthcare clients, and internal teams to maintain scheduling continuity, resolve concerns, and support Linguava's commitment to health equity through timely and accurate interpreter placement. What You'll Do Coordinate Interpreter Scheduling & Coverage Assign interpreters based on availability, credentials, language proficiency, location, and client requirements Verify interpreter eligibility and credentialing requirements prior to assignment Proactively fill open assignments and scheduling gaps to maximize coverage Reassign appointments as needed to ensure continuity of service Arrange backup coverage whenever possible to minimize disruptions Deliver Exceptional Customer Service Respond to interpreter and client inquiries with professionalism, empathy, and urgency Handle inbound and outbound communications related to scheduling and appointment updates Resolve concerns through a One Call Resolution mindset whenever possible Communicate cancellations, delays, no-shows, and schedule changes promptly and accurately Build strong relationships with interpreters to support engagement and retention Manage Appointment Operations Review appointment details, history, and special instructions before making scheduling decisions Maintain accurate appointment records and scheduling documentation Ensure all actions, communications, and resolutions are properly recorded Monitor scheduling activity to identify and address potential service gaps Support Compliance & Quality Follow scheduling protocols, departmental SOPs, and contractual requirements Ensure assignments meet all credentialing and compliance standards Maintain high levels of accuracy and attention to detail Document incidents, client communications, and resolution efforts appropriately Support quality initiatives that improve scheduling consistency and client satisfaction Who You Are The Problem Solver You enjoy finding solutions, navigating scheduling challenges, and bringing order to fast-moving situations. The Relationship Builder You genuinely enjoy helping people and build trust through responsive, thoughtful communication. The Detail Champion You understand that small details matter and take pride in accuracy, organization, and follow-through. The Calm Voice You remain composed under pressure and approach difficult conversations with empathy and professionalism. The Team Player You collaborate effectively across departments and understand that great client experiences require teamwork. The Mission-Driven Professional You believe language access matters and are motivated by work that helps ensure equitable healthcare experiences for diverse communities. Required Qualifications Education High School Diploma or GED required Experience Customer service, scheduling, administrative support, or operations experience preferred Experience working in healthcare, language services, or workforce scheduling environments is a plus Skills & Competencies Strong verbal and written communication skills Excellent customer service and active listening abilities Strong attention to detail and organizational skills Ability to multitask and prioritize effectively Critical thinking and problem-solving skills Conflict resolution and de-escalation capabilities Ability to work independently while collaborating with cross-functional teams Commitment to health equity and language access services Preferred Qualifications Experience in healthcare, language services, interpreter scheduling, or workforce management Familiarity with Oregon Health Authority (OHA) credentialing requirements Understanding of language access regulations and interpreter compliance requirements Experience working with interpreters or multilingual service providers Technical Skills Scheduling and workforce management systems CRM platforms and customer service tools Google Workspace and Microsoft Office applications Telephone and VoIP systems Data entry and documentation platforms Ability to navigate multiple systems simultaneously Basic reporting and record management skills Work Environment & Schedule Remote position with the option to work from Linguava's Portland office Ability to attend training and occasional meetings in the Portland office as needed Must maintain a professional home office environment with reliable internet access Must adhere to all company privacy, security, and confidentiality requirements Compensation & Benefits Salary Range: $40,000–$44,000 annually Bonus Eligible: 5% Non-Exempt Position Incentive Bonuses 401k Match Company paid health (medical, dental, vision) How You'll Embody Our Values People First You approach every interaction with empathy, respect, and a genuine desire to help. Doing the Right Thing You prioritize accuracy, accountability, and integrity in every scheduling decision. Pursuit of Progress You continuously look for opportunities to improve processes, solve problems, and enhance service delivery. Above & Beyond Service You anticipate needs, communicate proactively, and consistently deliver exceptional support. Have Each Other's Back You support interpreters, clients, and teammates alike, recognizing that our collective success depends on collaboration. Why Linguava? At Linguava, we believe language should never be a barrier to quality healthcare. Every day, our team helps connect patients, providers, and interpreters to ensure clear communication and equitable access to care. We are building a workplace where employees feel supported, valued, and connected to meaningful work. If you're looking for a role where your organizational skills, customer service mindset, and commitment to helping others can make a real impact, we'd love to hear from you. Linguava is an Equal Opportunity Employer committed to creating an inclusive workplace that reflects the communities we serve.