Description
Job Summary:
The CX Practice Specialist at Intelisys plays a key role in expanding the company’s Customer Experience (CX) practice, working closely with the Advanced Technology CX Leader and the Intelisys engineering organization to enable partners to design, position, and sell modern CX solutions.
This role sits at the intersection of CX strategy, partner enablement, and solution engineering support. The CX Practice Specialist helps translate complex CX technologies such as CCaaS, UCaaS, AI-driven contact centers, and workforce engagement platforms into clear business outcomes for technology advisors and their customers.
Working alongside Intelisys solution engineers, suppliers, and technology advisors, this individual helps drive pipeline growth, build partner confidence, and elevate the Intelisys CX brand within the technology advisor ecosystem.
The ideal candidate combines CX industry knowledge, strong communication skills, and a passion for partner enablement, helping advisors navigate increasingly complex CX architectures.
Essential Responsibilities:
Practice Development
Support the ongoing development and growth of the Intelisys CX practice, collaborating closely with the Advanced Technology CX Leader and engineering team to expand CX capabilities and programs.
Partner Enablement
Provide partner-facing CX education and guidance, helping technology advisors understand CX architectures, business value propositions, and solution positioning.
Solution Development
Work alongside Intelisys solution engineers to help advisors design CX solutions across platforms including CCaaS, UCaaS, AI-powered contact centers, workforce management, and analytics platforms.
Supplier Collaboration
Develop and maintain strong relationships with CX suppliers and platform providers, ensuring Intelisys advisors have access to the best solutions and technical resources.
Pipeline Development
Assist sales and engineering teams in supporting partner opportunities, helping drive CX pipeline growth through technical consultation and strategic engagement.
CX Thought Leadership
Contribute to Intelisys thought leadership through:
Blogs
Webinars
Podcasts
Whitepapers
Industry presentations
focused on CX transformation, AI in contact centers, and modern customer engagement strategies.
Education & Training
Support the development and delivery of CX training programs, partner enablement sessions, and technical workshops designed to help advisors grow their CX practices.
Market Intelligence
Research emerging CX trends including:
AI-powered contact centers
Automation and conversational AI
Workforce engagement platforms
Nearshore/offshore BPO integration
CX analytics and customer journey orchestration
and provide recommendations on new programs and supplier opportunities.
Event Participation
Participate in and help facilitate CX sessions at Intelisys events, partner conferences, and supplier workshops.
Reporting Relationships
Reports To:
CX Program Director
Required Qualifications
Education
Bachelor’s degree or equivalent professional experience in business, marketing, communications, or a related field.
CX Experience
5+ years of experience in customer experience technology, contact center solutions, telecom, SaaS, or channel sales environments.
Technical Understanding
Working knowledge of CX technologies including:
CCaaS platforms
UCaaS solutions
Contact center operations
CRM integrations
AI-powered customer engagement tools
Communication Skills
Strong ability to communicate complex CX concepts clearly to:
Technology advisors
Sales teams
Executives
Technical audiences
Business Development
Experience supporting sales efforts, pipeline development, or partner engagement within technology or telecommunications sectors.
Tools
Proficiency with:
Microsoft Office (PowerPoint, Excel, Word)
CRM platforms
Webinar and presentation tools
Preferred Qualifications
Telecom or channel ecosystem experience
Experience with CCaaS platforms such as Five9, NICE, Genesys, Talkdesk, or similar solutions
Experience supporting partner enablement or sales engineering functions
Familiarity with AI and automation in contact center environments
Experience presenting or speaking in industry events or webinars
Key Characteristics
The ideal candidate is:
Partner-centric – focused on helping advisors succeed
Technically curious – interested in modern CX platforms and innovation
Collaborative – comfortable working alongside engineering teams
Entrepreneurial – excited to help grow a practice area
Communicative – confident presenting and educating partners
Physical Requirements
Ability to work in a remote or hybrid environment
Ability to travel up to 25–30% for partner events, conferences, and supplier meetings
Ability to work at a computer terminal for extended periods
Role Impact
The CX Practice Specialist plays a critical role in helping Intelisys:
Expand its CX advisory capabilities
Strengthen relationships with technology advisors
Grow CX and contact center revenue streams
Support complex CX solution opportunities with engineering expertise
Compensation:
Base Range : $80,000 - $92,000 and total compensation range $100,000 - $115,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets
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While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F