Category:
Customer Service
Req ID:
1138
Date:
Jun 5, 2026
Location:
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes.
WHAT YOU’LL DO
The Integration Specialist-Nurse Educator (ISNE) provides nursing domain expert services to clients with integration of ATI products into a client’s curriculum across the onboarding, ongoing, and risk management client lifecycle. The role supports KPI management to mitigate risk and achieve client retention and sales revenue targets The ISNE reviews product usage and client outcomes data to recommend active learning strategies and policy recommendations with the goal of improving client outcomes leading to client loyalty. The ISNE leads ongoing services for clients to ensure goal achievement for Client Success. The position will ensure clients have the resources they need to achieve outcomes. The role will provide engaging Live Webinars to promote Nursing solutions as the leader in the industry for clients to achieve outcomes.
WHERE YOU’LL WORK
This position will have the flexibility to work remotely within the United States. Candidates living within the West region preferred. Other locations will be considered within proximity to a major airport for business travel. This position will require up to 50% travel.
HOW YOU’LL SPEND YOUR TIME
Support client needs across the customer lifecycle using data to understand current practices and recommend the best methods of integration of resources throughout the curriculum to improve program and student outcomes and lead to client retention.
Lead ongoing client assessment for clients building quality relations with clients and internal cross functional teams to ensure value recognition of ATI products leading to loyalty and renewals.
Deliver expert nursing services with ATI Products, product alignment, active learning integration, best practice policies, data reviews, and industry support needs.
Oversee PT ISNEs, as needed to ensure all clients are receiving optimal service.
Use data to manage metrics and key performance indicators for client success.
Utilize client success technology platforms for the management of clients.
Strategize creative strategies to meet a unique and varying group of clients.
WHAT YOU'LL NEED
Master’s degree in nursing required, with a current registered nurse license in good standing. Doctorate degree preferred.
Certified Nurse Educator (CNE) is preferred
5+ years of industry experience within Nursing Academia and Client Success
2+ years of experience teaching in an academic nursing setting.
2+ years’ experience in nursing education using ATI resources is strongly preferred (ATI Champion)
2+ years Expertise in the NCLEX test plan and the nursing education industry
2+ years’ experience working in Academia including Curriculum Development and the Nursing accreditation process.
Proficiency in technology tools platforms needed for Client Success Operations
Proficiency with nursing curriculum and accreditation.
Ability to deliver effective and engaging presentations.
Innovative thinker with creative problem-solving and continuous improvement skills.
Articulate communicator and active listener who can easily engage an audience.
Ability to lead focus groups by creating a trusting environment throughout the process.
Demonstrates strong analytical skills with the ability to interpret data and present findings to inform leaders of valuable insights that drive effective decision making.
Detail oriented with thoroughness and accuracy when accomplishing a task.
Strong organizational skills with ability to successfully manage and prioritize daily tasks and responsibilities.
Proficient with current technology and experience with MS Office and webinar platforms.
BENEFITS
Flexible and generous paid time off
Competitive medical, dental, vision and life insurance
401(k) employer matching program
Parental leave
Wellness resources
Charitable matching program
On-site workout facilities (Leawood, Gilbert, Burlington)
Community outreach groups
Tuition reimbursement
Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.
Nearest Major Market:
Phoenix