Intake Specialist

Our Company At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions. Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients: 92% of clients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health. 73% of clients or their care partners continue to report improvement in neurocognitive symptoms after 6 months 70% of clients remain engaged with Isaac Health after 6 months This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond. To learn more about our company, visit www.myisaachealth.com The role Isaac Health is seeking a detail-oriented, tech-savvy, and personable Intake Coordinator to join our team. In this role, you will be the first point of contact for many of our patients, ensuring a smooth and welcoming experience. You’ll be responsible for confirming appointments, organizing patient information, and troubleshooting telehealth visit issues. How your skills and passion will come to life at Isaac Health Key Responsibilities: Manage and confirm patient appointments via phone, email, and our scheduling system Collect, verify, and organize patient intake information accurately Support patients in setting up for their telehealth visits, including basic tech troubleshooting Maintain clear communication with clinicians and other internal teams Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options Document all interactions and updates in our EMR system promptly Follow up with patients as needed to ensure continuity of care and satisfaction Required Skills and Qualifications: Strong organizational and time-management skills Excellent communication and interpersonal abilities Comfort with using digital platforms and basic troubleshooting (Zoom, EMRs, online forms, etc.) Experience in a healthcare or telehealth environment is preferred Ability to multitask in a fast-paced, remote setting High school diploma or equivalent required; associate’s or bachelor’s degree a plus What We Offer Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups Join a community of high achievers who have a passion for promoting brain health Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need Access to innovative technology to support you in delivering the highest quality of care to your clients Access to continuing training and education Remote-first model: Work virtually from anywhere in the United States Culture and connectivity: A highly responsive and supportive team of clinical and operational management Decreased administrative time for clinicians through ongoing technology improvements and automation Fully integrated, data-enabled EMR with embedded clinical decision support and task management system Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization Note: Please do not contact Isaac Health about your application, as we will review your CV/resume and will reach out to you via email if you are shortlisted. Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.