Intake & Scheduling Specialist

Job Title: Intake & Scheduling Specialist

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

A detail-oriented and customer-focused Intake Scheduler is sought to support intake coordination and scheduling operations within an ABA environment. The successful candidate will be responsible for communicating with families and clients, coordinating schedules, managing intake processes, and ensuring accurate documentation and workflow management. The ideal candidate possesses excellent communication skills, strong attention to detail, and the ability to remain calm and professional in a fast-paced environment.

Key Responsibilities

• Coordinate intake scheduling and appointment management for clients and families
• Communicate professionally with families, clinical staff, and internal teams
• Manage intake workflows, scheduling updates, and documentation processes
• Maintain accurate client records and scheduling information
• Coordinate follow-ups and ensure timely communication regarding appointments and intake requirements
• Support operational and administrative intake processes
• Track scheduling updates, cancellations, and intake-related concerns
• Assist with reporting, documentation, and workflow coordination
• Maintain professionalism, confidentiality, and accuracy in all communications and records
• Support additional administrative and scheduling tasks as required

• Bachelor’s degree (BA/BS) highly preferred
• Previous experience in scheduling, intake coordination, healthcare administration, customer service, or administrative support preferred
• Excellent communication skills required
• Calm, professional, and customer-focused approach required
• Strong attention to detail and organizational abilities required
• Experience using Microsoft Teams preferred
• Experience using Qglobal preferred
• Experience using IntakeQ preferred
• Ability to work independently in a remote environment
• Strong multitasking and problem-solving abilities
• Reliable internet connection and a suitable home office setup
• Experience working with US-based healthcare or ABA environments is an advantage

1. Comfortable working U.S. hours
2. Remote work from home

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