INT-2992231 | OSS TECH 1

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network. Making sound decision-making and flexibility to ensure team dynamics and productivity. Hybrid work setup Competitive salary and benefits HMO + free dependent Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves · Provides first-line investigation and diagnosis · Resolves and closes incidents/service requests as per help desk procedures & allocated timelines · Escalates unresolved incidents/service requests within agreed timescales · Logs relevant incident/service request details per help desk procedures · Communicates with client regarding incident progress · Ensures tickets are always updated until issues are resolved · Conducts hardware and software maintenance and support · Performs IMAC (Install, Move, Add and Change) · Local network support and/or assists centralized Network team · Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners · Assists Asset Management Team in inventory of IT assets · Performs deployment and movement of IT assets · Performs additional task that may be assigned by the immediate supervisor · Excellent customer interface skills · Good interpersonal communication skills · Understanding of customer satisfaction principles and practices · Ability to write technical support documentation · Team player · Ability to work under pressure · Good organizational and time management skills · Good analytical and problem-solving skills · Maintains strong attention to detail in high-pressure Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent · Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications · Willing to be assigned in multiple locations · Excellent in English communication skills both verbal and written · Willing to work on shifting schedule, Holiday, weekends and Night shift · Experience and knowledge in Active Directory and ticketing systems is a plus