Insurance Broker Assistant (Senior) - Full or Part Time

HAYLO People are experts in General Insurance and Personal Injury Recruitment. Currently, we are seeking an experienced or Senior Insurance Broker Assistant to join an award winning brokerage.

This opportunity is perfect for a dedicated professional who thrives in a specialized operations environment. Working closely within the Operations and Systems team, you will act as a dedicated assistant supporting one or two brokers on a complex, high value commercial/corporate portfolio. Operating as a talent incubator, this business provides a clear pathway into becoming a broker with full training provided.

Benefits:

• Work for an award winning brokerage with an inspiring workplace culture
• Clear career pathway into full broking with comprehensive internal training
• Highly flexible hybrid model with the office closed every Friday for a company wide WFH day
• Option for further hybrid flexibility up to three days from home once trust is established
• Work life balance with flexible starting hours and part time options considered
• Convenient location close to the station with heaps of parking available on site
• Salary $70k to $90k plus super (depending on experience, with $90k reserved for a very experienced professional)

The role:

• Provide dedicated administrative and client support to one or two commercial brokers within the ops and systems team.
• Assist in managing a complex midmarket commercial portfolio with premiums generally over $7k, including motor fleets, transport, ISRs, and commercial property.
• Take incoming calls, assist customers directly with general enquiries, and provide regular policy updates.
• Manage policy processing, documentation, and system administration utilizing Insight, OfficeTech, and other Steadfast systems
• Liaise directly with clients, underwriters, and claims support functions, with the opportunity to attend client meetings.

About you:

• Proven experience as a Broker Assistant or Assistant Account Executive handling midmarket or complex commercial risks.
• Customer focused mindset with a willingness to actively engage with clients over the phone and build strong relationships.
• Solid compliance knowledge and understanding of the commercial renewal cycle.
• Ideally hold a Tier 1 insurance qualification, though open to supporting candidates with a Tier 2 looking to upgrade.
• Tech savvy individual comfortable with modern brokerage platforms and systems.
• Strong communication and scenario based problem solving skills.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

For more information or to discuss this role in further detail please get in touch with Marcus Castle at [email protected] or 0410 400 031