Instructional Designer (Articulate Storyline/Adobe) - Full Remote Portugal

ABOUT THE OPPORTUNITY This is a rare chance to join a well-known Swiss telecommunications leader - one of Europe's most innovative challenger brands - through their growing Portugal hub. You'll be part of a forward-thinking team that genuinely invests in people development, where your work directly shapes how thousands of frontline employees learn, grow, and perform. PROJECT & CONTEXT You'll be embedded in the Learning & Development function of a fast-moving Telco environment, collaborating with stakeholders across Portugal and Switzerland to design digital learning experiences that support strategic business initiatives. The focus is heavily on behavioural and soft-skills development - helping frontline teams grow in areas like communication, leadership, and interpersonal effectiveness. The scope spans the full content lifecycle - from stakeholder alignment and instructional design through production, delivery, and continuous optimisation. This is a full-remote position, with occasional in-person visits to the Lisbon office for team events or when the Swiss team is in town. WHAT WE'RE LOOKING FOR Background in Psychology, Behavioural Sciences, Instructional Design, Adult Learning, or a related field — formal degree preferred, particularly in areas connected to human behaviour and development Proven experience designing and developing soft-skills learning content — communication, leadership, emotional intelligence, teamwork, or similar behavioural competencies Deep understanding of adult learning principles and learner-centred design , with the ability to translate behavioural concepts into engaging, actionable digital experiences Advanced proficiency with Articulate Storyline and graphic design tools such as Adobe Creative Suite or Canva Experience with Learning Management Systems (LMS) and familiarity with SCORM/xAPI standards for content deployment and tracking Strong conceptual thinking and storytelling skills — able to make abstract soft-skills topics concrete, relatable, and measurable through digital modules, storyboards, quizzes, and assessments Proven ability to collaborate with Subject Matter Experts (SMEs) , project managers, trainers, and communications specialists Solid project management skills — comfortable managing multiple content development projects simultaneously, meeting deadlines, and managing stakeholder expectations Experience using learner feedback, performance data, and evaluation metrics to drive continuous improvement Advanced user of PowerPoint and Microsoft Office Suite High attention to detail with a consistent focus on quality, accessibility, and user experience Fluent in English (B2 minimum) — required for daily communication with Swiss stakeholders and cross-functional teams NICE TO HAVE Background or coursework in organisational psychology, cognitive science, or behavioural economics Experience designing learning content in a Telco, customer service, or frontline employee context Familiarity with UX principles applied to learning design Knowledge of German, French, or Italian (Swiss market context) Experience with version control and documentation practices in learning development workflows