Inside Sales Team Manager

Inside Sales Team Manager Thrive at Dustin: IT innovation, growth, and a dynamic team of 2100 colleagues. Ready to make an impact? Step into a key leadership role where you’ll lead and develop our Inside Sales First Line team, driving performance and contributing directly to business results. This is a great opportunity to grow as a leader while shaping ways of working in a dynamic and collaborative environment. This is what makes the position as Inside Sales Team Manager stand out: A central leadership role where you coach, develop and scale a high-performing Inside Sales team Strong business influence with a key role in driving performance, customer satisfaction and contributing to the success of a leading IT reseller Clear growth opportunity in a visible leadership role with continuous development and career progression My name is Mia Lundberg, Head of Inside Sales Sweden. As a leader, I am passionate about coaching and empowering people to grow and perform at their best. Through clear goals, strong collaboration, and continuous development, I strive to build engaged teams that deliver strong results. Your role & influence as Inside Sales Team Manager Responsibility: You will be given responsibility for leading and developing Inside Sales First Line - a team that is at the core of the customer experience, managing inbound interactions and order handling via phone, chat, and email. Together with your team, you will ensure a smooth journey from first contact to delivery through a strong focus on quality, efficiency, and continuous improvement—delivering reliable service at scale and contributing directly to business results. Collaboration: You will work closely with your own team as well as other functions within Inside Sales, and collaborate cross-functionally with Sales and Operations to ensure seamless ways of working, a strong customer experience, and identification of new business opportunities. Core activities: Lead and develop the team – Coach and support the growth of your team members by setting clear direction, building engagement, and fostering a strong team culture. Drive performance and execution – Ensure delivery on inbound sales, customer support, and service quality through structured follow-up and KPI management. Strengthen collaboration and customer value – Work closely with Account Management, Sales, and Operations to enhance customer experience and identify commercial opportunities. This is what we imagine you bring We envision you as a driven and curious leader who combines strong people skills with a passion for developing others and creating results in a dynamic sales and support environment. Additionally, it's important that you: Have proven experience leading teams within Inside Sales, B2B sales, or customer support/service environments Bring strong communication and people leadership skills, with the ability to coach, engage, and develop high-performing teams Are comfortable working with performance metrics and driving results through structured follow-up and clear prioritization Have experience with IT, tech, or sales/service environments (experience with tools like Zendesk and Genesys is considered a plus) Have a good understanding of sales processes, customer interaction platforms, and commercial workflows What can you expect next? To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process: Telephone screening with TA partner Ida Wannebro 1st interview with Head of Inside Sales Mia Lundberg 2nd interview with Mia and someone from the team For questions about the position, please contact the TA Partner Ida Wannebro via e-mail: [email protected] Department Relation Sales Role Inbound Sales Locations Nacka Strand Remote status Hybrid Required working hours 40 Required language(s) Swedish, English Need more reasons to become a Dustineer? Collective Agreement Including good pension plans, parental pay, and insurance. Home office allowance A one-time home office allowance of 3500 SEK to buy home office equipment, provided for roles where applicable. Bring your dog! We have an office area specifically for you and your best friend. This is what makes Dustin special As you grow, we grow. Your development is crucial to us. We encourage everyone to stay curious and keep learning. That's why we have our own Dustin Academy, which supports your continuous growth. Be part of an exciting journey. With teams in the Netherlands, Sweden, Denmark, Norway, Finland and Belgium, we are a leading online IT partner in the Nordics and the Benelux, constantly striving to become one of Europe's top IT partners. Make an impact that matters. We prioritise sustainability every day with ambitious goals to reduce climate impact, increase circularity and promote social equality. Diversity and inclusion are an integral part of our strength. Together we win as a team. We embrace a supportive culture, encourage a sustainable work-life and support healthy lifestyles. We offer flexibility, allowing a mix of digital and office work tailored to your role and providing the best conditions for a balanced daily life. Dustineers Rob Bluiminck Head of Service delivery, Projects & Specialists Karishma Sindhu Talent Acquisition Partner Elza van Grootel-Coenraats Talent Acquisition Partner Luma Stark Talent Acquisition Partner Daniël Sünnen Credit Controller Large Enterprise Jeroen Arendts Team Manager Business Support Titus Hessel Welin Manager Talent Acquisition Bert Schaeffer Salesmanager Education More people How to Become a Dustineer Life at Dustin Our products & services Nacka Strand About Dustin Dustin is a leading online based IT partner in the Nordics and the Benelux. We help our customers to stay in the forefront by providing them with the right IT solution for their needs. We offer approximately 280,000 products with related services to companies, the public sector and private individuals. Sales for the financial year 2023/24 amounted to approximately SEK 21.5 billion and more than 90 per cent of the revenues came from the corporate market. Dustin has approximately 2,000 employees and has been listed on Nasdaq Stockholm since 2015 with headquarters in Nacka Strand just outside central Stockholm. Founded in 1984 Co-workers 2000