Inside Sales Specialist - REMOTE

Job Purpose The Inside Sales Specialist is responsible for identifying, qualifying, and nurturing potential customers interested in real-world data solutions for healthcare, life sciences, and related research markets. This role focuses on outbound prospecting, inbound lead management, and early-stage sales activities to support pipeline growth and revenue objectives. The ideal candidate is consultative, data-driven, and comfortable engaging with stakeholders across clinical, research, analytics, and commercial functions. Duties and Responsibilities Sales & Pipeline Development • Proactively identify and qualify potential customers for RWD products and services via outbound calls, emails, and digital outreach • Manage inbound leads and convert marketing-qualified leads (MQLs) into sales-qualified leads (SQLs) • Conduct discovery conversations to understand customer needs related to real-world evidence, outcomes research, market access, safety, and commercialization • Schedule and coordinate meetings and product demos for field sales executives or account managers • Maintain accurate pipeline activity and forecasts within CRM (e.g., Salesforce) Customer Engagement & Education • Clearly articulate the value proposition of RWD solutions, datasets, and analytics offerings • Educate prospects on use cases such as HEOR, RWE studies, post-marketing surveillance, clinical development, and commercial strategy • Serve as a knowledgeable first point of contact for prospective customers Collaboration & Enablement • Partner closely with marketing, sales leadership, and field sales teams to optimize outreach strategies • Provide feedback on market trends, customer objections, and competitor activity • Support proposal development, pricing discussions, and contract handoffs as needed Performance & Process • Achieve or exceed activity, pipeline, and revenue-related targets • Maintain detailed records of customer interactions and lead status • Continuously improve sales processes through training, feedback, and best-practice sharing • Handle other duties as assigned Training • GRN HIPAA/Privacy & Security Training • Harassment/Hostile Workplace • CITI modules appropriate for role • GRN data elements and systems • Workflow(s) required for assigned projects Minimum Qualifications • Bachelor's degree or equivalent experience • 1 year of inside sales, business development, or lead-generation experience • Strong communication, presentation, and active-listening skills • Experience using CRM tools and sales engagement platforms • Ability to understand and explain complex data or technical solutions Required Competencies/Knowledge, Skills, and Abilities • Excellent interpersonal skills in order to effectively and appropriately engage internal and external contacts at all seniority levels • Ability to thrive as part of a fast-moving team to achieve deliverables • Strong written and verbal communication skills • Ability to quickly learn new software applications • Strong organizational skills, including ability to manage multiple deliverables • Excellent office productivity skills, especially with MS office applications • Adaptability and flexibility • Ability to complete tasks independently, accurately, and within compressed timelines Working conditions • Day shift with standard working hours (8AM – 5 PM), with occasional flexibility required as deadlines may warrant • Corporate office and/or home office environment with regular computer and phone usage Direct reports None