Inside Sales Representative (West Coast)

Overview Company Overview: Founded in 2018, IndeVets is on a mission to bring balance, fulfillment, and joy to veterinary medicine. We have created a whole new way to practice veterinary medicine that puts vets first. We provide the freedom of relief work, the stability of an associate position, and a team dedicated to helping vets thrive. We unite thousands of hospitals with the nation’s top veterinarians to deliver what matters most in animal care—happy, healthy doctors performing at their best. Officially certified as a Great Place to Work®! Position Summary: The Inside Sales Representative is a key member of the Hospital Success Team, responsible for growing IndeVets’ network of partner hospitals. Depending on your strengths and experience, your focus will be on one of two tracks within the team: new hospital acquisition (identifying, engaging, and converting prospective hospitals into active IndeVets partners) or partner hospital growth and retention (deepening engagement with active partner hospitals, expanding shift volume, and ensuring an exceptional hospital experience). We will work with you during the interview process to determine the track that best fits your background and skills. In either focus area, you will manage a structured sales funnel, conduct consultative conversations with hospital leadership and practice managers, and work cross-functionally with Recruiting, Scheduling, and Marketing to balance hospital demand with the availability of IndeVets doctors. Both tracks share the same foundation: strong selling skills, disciplined pipeline management, clear communication, and a drive to win. Responsibilities Essential Responsibilities: Sales Funnel Ownership Manage an organized, data-driven sales funnel, ensuring consistent follow-up, accurate stage tracking, and predictable conversion from one stage to the next. Conduct consultative sales conversations to uncover each hospital’s staffing needs, challenges, and workflow preferences, positioning IndeVets’ model as the ideal staffing solution. Consistently meet or exceed activity goals (calls, emails, touchpoints, meetings) while maintaining quality engagement. New Hospital Acquisition (Territory Development focus) Identify and prioritize high-potential hospitals using segmentation data (FTE count, services offered, corporate affiliations, geography, and historical IndeVets engagement). Conduct outbound outreach (calls, email, social selling, and campaign follow-up) to generate and qualify leads, guiding prospects from initial contact through first shift posting. Leverage marketing engagement data (opens, clicks, event attendance, web activity) to tailor outreach and improve conversion. Ensure a smooth handoff of newly activated hospitals, including documentation of key decision-makers, hospital preferences, and special considerations. Partner Hospital Growth & Retention (Strategic Support focus) Build and sustain trusted partnerships with hospital leadership, practice managers, and veterinary teams across a defined portfolio of active partner hospitals. Maintain a consistent reach and frequency cadence to confirm needs are met, identify growth opportunities, and address performance gaps. Conduct Quarterly Business Reviews with top-segment hospitals to assess partnership health, review utilization data, and identify actionable growth opportunities. Own territory performance, including hospital growth, doctor utilization, and revenue outcomes, prospecting strategically when needed to fill pipeline gaps. Cross-Functional Collaboration Partner with Recruiting and Scheduling to align hospital demand with IndeVets’ active or forecasted supply of doctors. Collaborate with Marketing on territory-level campaigns, lead scoring, and nurture sequences to improve pipeline quality. Share market feedback and hospital insights with leadership to inform marketing and recruitment strategies. Data Integrity & Salesforce Accuracy Maintain accurate activity, pipeline, and forecasting data in Salesforce, ensuring full transparency to leadership. Verify and update key account fields (FTE count, services offered, corporate affiliation, geography, PIMS), validating information through direct conversations, online research, and trusted data sources. Identify and fill missing fields, flag outdated records, and collaborate with Sales Operations and Marketing to maintain data integrity. Performs other related duties as assigned. Qualifications Education: Associate’s or Bachelor’s degree preferred; concentration in business, healthcare administration, marketing, or a related field a plus. Equivalent professional experience in sales, account management, or customer success may be considered in lieu of formal education. Experience: 1–5+ years of experience in sales, business development, account management, or customer success roles, preferably in healthcare, veterinary services, staffing, SaaS, or professional services. Proven success in at least one of the following: cold outreach, lead generation, and pipeline development; or managing ongoing client relationships with responsibility for growth, retention, and satisfaction. Experience managing opportunities through a structured sales funnel and working in a metrics-driven environment. Experience using CRM systems (Salesforce preferred) to track activity, pipeline, and customer data. Familiarity with marketing-driven leads, campaign follow-up, or engagement analytics is a plus. Knowledge & Skills: Strong prospecting, consultative selling, and relationship-building skills, with the ability to engage decision-makers and uncover needs. High comfort level with outbound activity (calls, emails, social selling) and consistent follow-up. Data fluency, including the ability to interpret dashboards, KPIs, and performance trends to guide prioritization. Strong attention to detail with a commitment to data accuracy and CRM hygiene. Clear, confident written and verbal communication skills. Resilient, self-motivated, competitive, and goal-oriented with a growth mindset. Highly organized, able to manage multiple accounts and priorities simultaneously and adapt messaging based on prospect signals. Collaborative mindset with a strong sense of ownership and accountability. Location & Schedule Expectations: Remote OR Hybrid; Greater Philadelphia Metropolitan area a plus. Office located in Old City, Philadelphia for occasional visits. 40 hours per week. Benefits Did we mention we have competitive pay and great benefits? Specifically: Medical Insurance with a monthly Company contribution Low-Cost Dental and Vision Insurance Company-Paid Short-Term Disability Insurance Low-Cost Long-Term Disability Insurance Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance Voluntary Employee, Spouse, and Dependent Life Insurance Company-Paid Employee Assistance Program (EAP) Paid Parental Leave Generous Paid-Time Off 401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period About Us Our HQ may be in Philadelphia, but we provide flexibility to work from your home office! Doctor-driven and vet-led since day one, IndeVets was founded in 2017 to bring balance, fulfillment, and joy to veterinary medicine. In an industry burdened by extreme burnout, we’ve created new ways to work so veterinarians can achieve professional success without personal compromise. We empower vets with the freedom to build their own schedules, choosing when, where, and how they work at thousands of partner hospitals nationwide. Our associate vets receive deep-seated support and select roles tailored to their evolving needs. We are redefining the industry by growing the businesses of our partner hospitals with the best vets, who are once again fueled by passion for vet med. Officially certified as a Great Place to Work®. For more information, visit indevets.com or follow us on LinkedIn, Instagram, and Facebook. IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws. If you need a reasonable accommodation due to a disability during the application process, please contact [email protected] . A background check may be required for this position. We are committed to providing equal employment opportunities, and criminal history will only be considered where relevant to the job. Join our IndeVets HQ Talent Community to keep up to date on career opportunities! Please be aware that the only legitimate form of email, correspondence, and recruiting comes from an @ indevets.com email address or from an IndeVets ICIMS account. If you suspect you have received fraudulent communication from someone impersonating an IndeVets employee, please contact [email protected] immediately.