Inside Sales Representative

Description Join the Flexcon Team! Flexcon Company, Inc. is a purpose-driven innovative company. A global, family-owned manufacturer of coated and laminated films and adhesives, products are used as functional components in manufactured goods and in graphics applications. Since 1956, Flexcon has supplied products for a wide range of industries including packaging, medical devices, automotive, durable labeling and more. We are currently seeking candidates to fill an Inside Sales Representative role in the Central or Eastern time zone in the U.S., Inside Sales Representatives (ISRs) are responsible for generating sales and growing revenue by reaching out to existing and potential customers and converting leads into sales. Duties and responsibilities will include conducting research on prospects, initiating contact through various channels, and responding to inbound inquiries. ISRs will build and maintain a strong sales pipeline by qualifying leads and nurturing relationships. They will collaborate interdepartmentally and engage with customers via phone, email, and video to provide product information and deliver solutions. ISRs will also be responsible for forecasting and maintaining accurate records in Salesforce and the ERP systems. ISRs must hit target KPIs and close new sales opportunities to grow revenue. Strong communication, interpersonal skills, and a target-driven mindset are essential for success in this role. This position will also provide customer service support and coverage as needed. What will you do in this role? Strong understanding of the sales process and experience managing a sales pipeline; must be comfortable with negotiation, persuasive and consultative selling, and meeting or exceeding sales targets. Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts in a clear and compelling manner. Self-motivated and driven to achieve targets, with a proactive and results-oriented mindset. Exceptional interpersonal skills to build and maintain relationships with diverse customer base and collaborate with internal stakeholders. Strong negotiation and closing skills, with the ability to overcome objections and handle challenging situations; must display resilience and perseverance to bounce back from setbacks, maintain motivation, and keep pushing towards sales goals. Great time management and prioritization skills with the ability to organize workflow and handle multiple tasks simultaneously without compromising on quality. Natural curiosity and willingness to learn a multitude of systems, markets and materials. Familiarity with Salesforce and Microsoft suite and proficiency in using sales productivity tools. Ability to adapt quickly to changing market dynamics and product/service updates. Must have basic analytical skills to assess sales data, track performance metrics, and identify areas for improvement to identify potential upselling or cross-selling opportunities. Passionate about the voice of the customer. Proactively prospect and generate new sales leads through various channels, including cold calling, email campaigns, social selling, and networking. Qualify leads, assess their needs, and provide tailored solutions based on our market-based or custom material offerings. Conduct sales calls via video or phone and present when necessary to showcase products and benefits to potential customers. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target accounts. Collaborate closely with marketing, product management and outside sales to identify cross-selling and upselling opportunities to maximize revenue potential. Utilize Salesforce to track, manage, and update sales activities, pipeline, and customer information accurately. Meet and exceed individual and team sales targets and KPIs, consistently striving for sales excellence. Stay updated on industry trends, market dynamics, and competitors to effectively position our products/services in the market. Forecast plan and budget on monthly and annual basis. Provide exceptional customer service and post-sales support to ensure client satisfaction and long-term business partnerships. Support customer service functions as needed depending on the level of business. What does it take to be successful in this role? Bachelor’s degree or relevant business experience. 2-5 years of experience interfacing directly with customers and internal resources to achieve goals within limited timeframes. 2+ years of customer service experience, with a proven track record of success in customer satisfaction and/or inside sales roles, preferably in converter/ printing, manufacturing, or raw material markets. General relevant product/industry knowledge Excellent communication, interpersonal and follow-up skills Self-starter, motivated to drive sales and own the inside sales process. Strong collaboration skills with other departments- marketing, customer service, technical service, and outside sales. Committed to learning Flexcon’s products and customers markets and business needs. This is a remote role, location in Central or Eastern Time Zone is required. What’s in it for YOU? Competitive Compensation & Annual Bonus Program Medical, Dental, Vision, and Life Insurance Tuition Reimbursement Program 401K Match Casual Work Environment Career Development Opportunities And more! At Flexcon, we offer a comprehensive compensation and benefits package that includes base salary, healthcare coverage (medical, dental, and vision), life and disability insurance, 401(k) with company match, paid time off, wellness programs, and tuition assistance. Based on region, the expected hourly range for this position is $21.60 - $40.00 per hour. ​The posted pay range reflects a national pay scale and is intended to provide a general idea of compensation across different geographic regions. Actual compensation may vary depending on location, experience, and other job-related factors. We take regional market differences into consideration to ensure fair and competitive pay in each area. By applying to this job and providing your mobile number, you are agreeing to receive an initial text from Flexcon, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.