Inside Sales Manager

Description Elevate the Future with Lesaffre For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence. Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well-being, and improve plant nutrition. Lesaffre's Baking Division is a leader in the industry, leveraging deep expertise in fermentation to develop innovative solutions. The division offers a comprehensive portfolio of baking ingredients and services, including specialized yeast strains and enzymes, customized fermentation processes, and technical support and expertise. The team collaborates closely with customers to create tailored solutions that address their unique needs and stay ahead of market trends. Lesaffre has the resources and know-how to support a wide range of customers, from global bakery brands to local artisanal producers. What We Offer The opportunity to represent a passionate organization focused on innovation and sustainability Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match 11 paid holidays The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units How You'll Contribute to Our Success As the Inside Sales Representative, you will be the driving force behind Lesaffre's profitable growth across a dynamic portfolio of transactional and mid-tier accounts. Leveraging your exceptional customer engagement skills, you will proactively reach out to clients, uncover new opportunities, and strengthen relationships to expand our footprint. Operating with a nimble, solutions-oriented approach, you will partner closely with cross-functional teams to deliver an unparalleled customer experience and exceed your ambitious sales goals. By managing a diverse account base, developing strategic account plans, and identifying lucrative cross-sell and upsell prospects, you will play a pivotal role in executing Lesaffre's commercial strategy. Your ability to provide expert product knowledge, support new product launches, and coordinate seamless customer support will accelerate adoption and cement our position as an industry leader. Thriving in a fast-paced, high-energy environment, your resilience, urgency, and accountability will make you an indispensable asset to the team. What You’ll do as an Inside Sales Manager Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction Develop and execute account plans to grow sales and profitability within assigned inside-sales territory Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions Manage a high-volume pipeline of leads and opportunities to support sustained growth Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams Support the introduction of new products, programs, and promotions to accelerate adoption Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience Contribute insights related to customer trends, competitive activity, and product performance Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting Represent Lesaffre with a responsive, solution-oriented, partnership mindset Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment Other duties as assigned Required qualifications: Bachelor’s degree in baking science, food science, business, marketing, or a related field 3 – 7 years of experience sales/account management in ingredients Ability to travel up to 25% of the time Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.