Inside Sales Engineer

Job Title: Inside Sales Engineer Location: Sweden, Denmark, Norway Location Type: Remote Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Job Summary: We are seeking a dynamic and motivated Inside Sales Engineer to join our team. This role is pivotal in identifying and nurturing customer relationships, with the primary goal of creating sales opportunities. The ideal candidate will have a keen interest in both engineering and sales, and will thrive in a fast-paced, collaborative environment. As an Inside Sales Engineer, you will be responsible for initiating and maintaining customer relationships, taking orders for repeat business, and identifying new sales opportunities. You will also play a crucial role in supporting our sales engineers by opening doors to prospective customers. This is an exciting opportunity for someone who is passionate about engineering and has a knack for sales. Inside sales is the process of connecting with prospects or customers via calls, emails, or other online channels, rather than meeting them in person. Inside sales is ideal for transactional business, and usually relates to MRO needs and smaller problem solving. Key Responsibilities: Identify Sales Opportunities: Proactively identify and pursue new sales opportunities through research, networking, and outreach. Customer Relationship Management: Build and maintain strong relationships with existing and potential customers, ensuring their needs are met and exceeded. Securing Orders: Secure orders for repeat business and simple new orders, ensuring customer satisfaction and loyalty. Support Sales Engineers: Assist sales engineers by setting up meetings with prospective customers and providing them with necessary information and support. Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer needs. Sales Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system. Collaboration: Work closely with the sales colleagues to develop and implement effective sales strategies. Customer Feedback: Gather and analyse customer feedback to improve services, and sales processes. Training and Development: Continuously improve your knowledge of our products and services, as well as sales techniques and industry best practices. Skills/Experience: Due to the nature of this role you are required to speak both English and a local language. Ideally you will have technical experience working with mechanically engineered / process equipment products or services. This role requires you to work with various key clients and customers – the ability to be agile, solve problems effectively and make commercially astute decisions on the go is essential. Comfortable working with KPIs. Ideally you will have knowledge in a Sales function preferably in a Business-to-Business environment; an understanding of Customer Relationship Management and Enterprise Resource Planning systems would be an asset. Due to the nature of our business, the ability to collaborate across countries/departments within a corporate environment would be an asset. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days’ paid volunteering leave Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at spiraxgroup.com/inclusion . We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.