Ingeniero de Soporte Técnico, Alpha (Remote) - $60,000/year USD
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Educational support ecosystems face escalating complexity as demands from schools, students, and families intensify. Schools demand immediate, AI-powered responses spanning learning platforms, student information systems, devices, and operational workflows. Yet most organizations remain mired in disconnected tools, manual handoffs, and fragile processes that break down under real-world pressure. We address this challenge with a fundamentally reimagined approach: AI-enhanced "cyborg" agents positioned at the core of a dynamic educational environment. In this position, you will influence how the system evolves. Each resolution strengthens future automation, each root cause investigation shapes process and policy, and each edge case you resolve improves outcomes for thousands of students and educators. This is practical, production-level problem resolution in a service context. You will diagnose ambiguous, multi-party failures across learning applications, student information systems, identity platforms, networks, and operational processes; use AI to hypothesize, validate, and accelerate resolution strategies; capture the human reasoning that instructs both systems and colleagues; and proactively surface patterns that transform isolated interventions into lasting, organization-wide improvements. This is not ticket sorting, procedure-following, or "forward and wait." If you excel when documentation is sparse, when issues cross engineering, operations, and academic boundaries, and when you can transition from technical investigation to stakeholder coordination without sacrificing precision, this role will suit you well. What You Will Be Doing AI-Augmented Customer Resolutions: Investigate complex tickets escalated from AI systems, apply human judgment to areas where AI underperforms, and subsequently enhance the AI system by addressing identified gaps What You Won’t Be Doing Spending two full months ramping up; you will be expected to become proficient with several products within your first month (we recognize this timeline is demanding) Depending on your managers for assistance; if you cannot unblock yourself effectively, this role will present significant challenges Ingeniero De Soporte Técnico Key Responsibilities Combine technical human judgment and AI capabilities to provide exceptional customer support, concentrating on complex scenarios that AI cannot yet independently resolve Basic Requirements Minimum of 3 total years of experience in a technical customer support role Basic coding skills for the purpose of troubleshooting/bug fixes Troubleshooting Skills: Explaining complex issues in simple terms, demonstrating strong problem understanding, recommending relevant troubleshooting strategies, proposing multiple solution paths, and showing attention to detail Must be based in a North or South American time zone About Alpha Want to join a learning rebellion that’s transforming the traditional classroom? Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential. They don’t play by the old rules. Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world. Alpha School is rewriting the rules of education. Sounds too good to be true? It’s not. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5729-CO-COUNTRY-IngenierodeSop.002