Information Technology Support Technician

Our Company

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

Location: Must be in Colombia– Remote

Environment: Colombian and International Teams

Language: Advanced English (B2+ - C1).

Timezone: 8:00 AM – 5:00 PM EST

Contract: Non-fixed Term Colombian Contract

Salary: $7.000.000 COP

Experience: 3+ years.

The Role:

We’re seeking an IT Support Technician to provide technical support and maintain stable day-to-day IT operations for internal users across the organization. This role is designed for a detail-oriented and service-driven IT professional who enjoys troubleshooting technical issues, supporting remote users, and contributing to a secure and efficient IT environment.

You’ll play a key role in supporting hardware, software, Microsoft 365 systems, endpoint security tools, and user access management while collaborating with internal teams to ensure seamless operations.

Qualifications:

• 3+ years of experience in an IT support, help desk, or technical support role

• Working knowledge of Windows operating systems, Microsoft 365, and Active Directory environments

• Basic understanding of networking concepts including LAN/WAN, DHCP, DNS, VPN connectivity, and general troubleshooting principles

• Experience troubleshooting hardware, peripherals, endpoint security tools, and user workstation issues

• Familiarity with remote support tools and ticketing/help desk systems

• Experience supporting hybrid or remote work environments preferred

• Exposure to device management or imaging tools such as Intune or Autopilot is a plus

• Technical certifications such as A+, Network+, or Microsoft certifications are preferred but not required

• Strong communication skills, customer-service mindset, and ability to prioritize tasks effectively

Schedule & Work Environment:

• Full-time remote position

• Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM ET

• No regular on-call support required

• Occasional after-hours maintenance support may be needed with advance notice

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for internal users’ hardware, software, and connectivity issues

• Troubleshoot and resolve issues related to PCs, laptops, printers, Microsoft Teams Phone System, mobile devices, and remote access tools

• Support Microsoft 365 applications, Windows operating systems, and standard internal business applications

• Assist with user provisioning, deprovisioning, password resets, and access management within Active Directory and Microsoft 365

• Set up and configure new workstations, peripherals, and software for onboarding employees

• Support remote users through tools such as ConnectWise and Ninja

• Maintain accurate documentation of support requests, resolutions, inventory, and IT assets through Jira Service Desk

• Assist with endpoint security, device management, and workstation deployment processes

• Collaborate with the broader IT team to support ongoing projects and continuous improvement initiatives

• Follow IT security and compliance best practices while helping maintain a stable and secure environment

Technical Environment:

• Microsoft 365 Hybrid Environment (Azure AD / on-prem Active Directory)

• Windows OS

• Jira Service Desk

• ConnectWise & Ninja

• Microsoft Teams Phone System

• Meraki VPN/Firewall Environment

• SentinelOne (S1) Endpoint Security

• Intune & Autopilot (currently being implemented/developed)

• Sage X3 ERP (supported by separate internal resources)