The Assistant Support Specialist will work closely with the Director, Information Technology to resolve technical issues and inquires and assist with complex internal and external IT and analytical projects. This will involve hands in-person and remote work with our internal team members and our clients nation-wide. The Assistant Support Specialist will have the opportunity to gain practical experience and technical skills to grow into a managerial role.
FLSA Status
Exempt
Salary Range
$70,000- $80,000
Reports To
Director
Direct Reports
none
Location
Remote
Travel
None
Work Type
Regular
Schedule
Full Time
Position Description:
Answer user inquiries regarding computer software and hardware, printer, mobile phone, internet connectivity and other IT related operations
Set up equipment for employee use and lead IT training in the areas of audiovisual use, corporate phone use, introduction to the network drives, using terminal services, etc.
Maintain office IT equipment and ensure all systems are running properly on a regular basis (e.g., run updates on computers, fix copy machine errors, etc).
Contribute to ongoing IT and analytical projects by researching, implementing, testing project components and/or acting as a project manager
Assist with updating and developing internal IT-related policies and procedures
Manage relationships with vendors, this includes referring major hardware or software problems or defective products to vendors or technicians for service
Manage IT equipment check out and check in for the New York Office
Assist with setting up and troubleshooting teleconferencing accounts
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades
Stay abreast of advances in technology
Maintain active listing of team members and independent contractors with access to the organization’s terminal servers
Confer with staff, users, and management to establish requirements for new systems or modifications
Modify and customize commercial programs for internal needs
Install computer hardware and software
Qualifications
:
Bachelor’s in a related field preferred
1-3+ years of business administrative work preferred
Experience supporting printers, desktops, laptops, cell phones, and audio-visual conferencing equipment and software solutions strongly preferred
Experience with server and application maintenance strongly preferred
Experience vetting, preferably with developing requirements, and assessing potential IT related vendors and solutions
Ability to maintain strict confidentiality
High level of proficiency with Microsoft Office programs
Excellent customer service skills
Strong interpersonal, oral and written communication skills
Ability to travel occasionally to support IT business needs for our current and potential clients nationwide
Flexibility to work evenings and weekends as necessary
Interest in or experience with the health care industry a plus
Ability to crawl and lift up to 50 pounds
Benefits:
As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, no cost gym memberships and a paid parental leave program. You can learn more about our benefits offerings here:
https://copehealthsolutions.com/careers/why-cope-health-solutions/
.
What We Do:
COPE Health Solutions is a national mission-driven consulting firm that partners with health system and payor clients and provides them with the tools, services and advice they need to be leaders in the health care industry. We are passionate about health care, with roots as a non-profit organization dedicated to providing health education to the underprivileged and underinsured. Today, we are the partner of choice for providers and payors across the United States who are committed to success in the new value-based payment environment. We also develop the diverse talent needed to fill future health care roles.
COPE Health Solutions maintains corporate offices in downtown Los Angeles and midtown Manhattan with teams across the country in major markets including Texas, the Northwest, Florida and the Northeast. Our firm currently has over 100 employees partnering with health systems and health plans across several states and enrolls over 4,000 students annually in our educational programs, with a growing national and global presence. COPE Health Solutions has a proven track record in all aspects of strategy, population health management, Medicare/Medicaid transformation and workforce training across the continuum.
To Apply:
To apply for this position, or to view all available positions, visit us at
https://copehealthsolutions.com/careers/open-positions/
.