Inbound Sales Specialist

Overview

Protera Health, a fast-growing digital health company, is seeking an Inbound Sales Specialist to help patients access our innovative musculoskeletal (MSK) care platform. This fully remote role is ideal for a driven professional focused on converting inbound inquiries and leads into new patient enrollment through excellent service and high-touch communication in a technology-forward healthcare environment.

Key Responsibilities

• Serve as the primary point of contact for all inbound phone calls, emails, and web inquiries from prospective patients and leads
• Deliver outstanding customer service and product knowledge to address patient questions and concerns about our MSK care platform
• Guide patients through the digital signup and onboarding process, ensuring a smooth and positive experience
• Consistently follow up with inbound leads to maximize patient conversion and enrollment rates
• Diligently document all inbound interactions, lead status, and opportunities in Salesforce
• Achieve or surpass performance metrics and conversion targets specific to inbound sales

Qualifications

• Previous experience in inbound sales or customer service, preferably in a healthcare, health-tech, or digital services environment
• Demonstrated experience using Salesforce CRM (required)
• Strong verbal and written communication skills with excellent interpersonal abilities
• Highly organized, detail-oriented, and able to manage multiple inbound leads simultaneously
• Ability to work independently in a fast-paced, fully remote setting
• Empathetic approach and passion for helping others achieve better healthcare outcomes

Compensation & Benefits

• Competitive base salary with strong bonus opportunities tied to enrollment conversion performance
• Fully remote position (United States)
• Opportunity to make a real difference in patients’ lives through impactful inbound sales
• Join a mission-driven, inclusive, and innovative healthcare team

Protera Health is an equal opportunity employer. This job description is not exhaustive and may evolve as the organization grows.