Implementation & Support Specialist

Job Summary: Curbstone is seeking an Implementation & Support Specialist to lead customer onboarding projects and provide hands-on technical support across our payment processing solutions. In this hybrid role based in Cartersville, GA, you'll configure payment software and hardware, troubleshoot integrations, manage support tickets, and serve as a trusted point of contact for customers and partners throughout the full solution lifecycle. This position is ideal for a self-directed, technically skilled professional who thrives at the intersection of problem-solving and customer service. Job Description: ABOUT CURBSTONE Curbstone is a payment solutions company dedicated to helping businesses implement, manage, and optimize their payment processing environments. Our team works hands-on with customers and partners to deliver reliable, integrated solutions that make a real difference at the point of sale and beyond. THE OPPORTUNITY We are looking for a motivated and customer-focused Implementation & Support Specialist to join our growing team. Reporting to the IT Operations Manager, you will be the person our customers count on when they are getting started with a new solution and when they need help keeping things running smoothly. This role sits at the intersection of technical problem-solving and customer relationship management. You will lead implementation projects, troubleshoot payment software and hardware issues, and serve as a trusted point of contact for customers and integration partners throughout the full solution lifecycle. This is a hybrid position based out of Cartersville, GA, offering the flexibility to balance remote and on-site work. WHO YOU ARE You are a dependable, organized, and self-directed professional who genuinely enjoys solving problems and helping people. You communicate clearly, follow through on commitments, and bring a calm, solutions-oriented approach to complex or time-sensitive situations. You are comfortable working independently and collaboratively, and you thrive in environments where no two days look exactly the same. You learn new systems quickly and take pride in the quality of your documentation and your customer interactions. WHAT YOU WILL DO • Lead implementation projects for new customers and existing customers adding new products, services, or payment technologies • Configure payment software, devices, gateways, and related settings across diverse customer environments • Troubleshoot and resolve support tickets related to payment processing, software setup, integrations, and customer-reported issues • Assist with migrations from legacy platforms, software versions, or outdated configurations to current Curbstone-supported solutions • Work directly with customers, partners, and internal teams to gather requirements and ensure successful implementation outcomes • Support integrated software partners and third-party vendors as needed • Document support issues, troubleshooting steps, resolutions, and implementation notes accurately and thoroughly • Create and maintain internal and customer-facing documentation, guides, and process updates • Escalate urgent issues appropriately and communicate status updates clearly to all stakeholders • Be comfortable responding to occasional after-hours support requests and escalating urgent issues when needed • Assist with testing, validation, and quality checks for new configurations, software changes, and customer environments • Contribute to process improvement efforts that enhance support efficiency and the overall customer experience WHAT WE ARE LOOKING FOR Core Qualifications • Exceptional troubleshooting and problem-solving skills with a methodical, calm approach to diagnosing and resolving issues • Strong analytical ability to break down complex technical problems and identify root causes efficiently • 2-5+ years of experience in payment processing, payment software, technical support, SaaS support, implementations, or a related field • 1+ year of experience in software development, IT infrastructure, networking, or systems support demonstrating hands-on technical ability • Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical audiences • Strong organizational skills and the ability to manage multiple tasks, projects, and support requests simultaneously • Experience working with software configurations, customer environments, or technical implementations • Ability to document processes, issues, and resolutions clearly and accurately • Proficiency in Microsoft Word, Excel, and PowerPoint • Comfortable working independently and as part of a collaborative team Preferred Qualifications • Experience in the payment processing or merchant services industry • Familiarity with gateways, terminals, EMV devices, integrated payment solutions, or transaction workflows • Experience with customer support ticketing systems and CRM platforms • Exposure to software integrations, APIs, or partner support workflows • Experience supporting ERP, rental, retail, or business management software integrations • Basic understanding of networking, connectivity, or device setup in payment environments WHY CURBSTONE Hybrid Flexibility: Balance remote and in-office work in a way that fits your life Meaningful Work: Directly impact how businesses accept payments every day Competitive Pay $75,000+ base salary commensurate with experience Collaborative Culture: Join a close-knit team that supports each other and the customers we serve Curbstone is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. Worker Type: Regular Number of Openings Available: 1