Implementation Specialist (Payments)

Why Springbrook: Springbrook Software produces an enterprise-class financial ERP platform for local government agencies. As an industry leader, Springbrook empowers over 3,000 municipalities, towns, and districts across the U.S. and internationally to streamline financial management, utility billing, payroll, human resources, budgeting and citizen engagement. With its cutting-edge, cloud-native Cirrus ERP platform and integrated advanced tools like AI-powered automation and robust reporting, Springbrook is transforming how governments manage their operations. Headquartered in American Fork, UT, Springbrook is committed to driving efficiency, transparency, and innovation in public sector finance. With backing from tier 1 PE firms including Five Arrows and Accel KKR, the business is well positioned for continued innovation and scale. We foster a culture focused on performance, collaboration, and balance-empowering employees to do meaningful work while enjoying flexibility, competitive compensation, and excellent benefits Where You Fit: The Training and Implementation department at Springbrook-Xpress Bill Pay is seeking an Implementation Specialist. This position will also be responsible for coordinating with and supporting the Xpress Bill Pay (XBP) implementation team for all municipal and utility customers. You will partner closely with our team to configure ERP/XBP systems, support integrations, provide training, and ensure successful go-lives. This position is remote within the United States and requires occasional travel, including travel to Utah at least once per quarter or as needed, and travel to customer training sites when required. Join us if you're inspired to contribute to a new era of transparent, efficient, and innovative governance. We're eager to welcome forward-thinking individuals ready to make a significant impact. What You'll Bring: Strong collaboration skills and the ability to work effectively across teams and independently A customer-focused mindset with strong problem-solving abilities Attention to detail and the ability to manage multiple priorities Initiative to help identify and improve processes Be part of a small, high-impact team that plays a critical role in implementation success Work closely with cross-functional partners to streamline processes and improve outcomes Help drive team goals to completion and be eligible for quarterly team bonuses Contribute to meaningful work that directly supports agency success and company growth Responsibilities: Manage ERP configuration activities for XBP implementations, including new clients and migrations Understanding of Springbrook Enterprise-Cirrus application Configure modules within Publiq, Springbrook Express, Springbrook Enterprise and Cirrus Submit and track LaunchDarkly requests, coordinate SFTP setup Review and reconcile data between agency ERPs and Xpress Bill Pay Communicate with agencies following contract execution and project intake Support CivicPay, Publiq Migrations, including NACHA files, reporting, email lists, and account conversions Provide post-go-live support help to ensure smooth client transitions Partner with Support teams to troubleshoot and resolve agency issues Some travel would be required for team collaboration if not living in Utah Required Qualifications: 3+ years' experience in a role that that is customer-facing (e.g., Professional Services, Customer Support, Sales, or Customer Success) working independently and managing integration projects Excellent customer facing skills Experience with Payment Solutions Prior experience working with and keen understanding of municipal finance and billing software Strong grasp of basic accounting principles and software and proficiency in using complex software, including SaaS-based solutions Flexible and ability to think on your feet Preferred Qualifications: Prior experience working with ERP software Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered). Xpress Bill Pay is an Equal Opportunity Employer. Xpress Bill Pay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.