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ICT Service Desk Engineer Location: Morrisville US/ Global collaboration Company: Ascom At Ascom , we are looking for an ICT Service Desk Engineer who wants to take ownership, grow professionally, and be part of a truly global IT operations environment. Your main focus will be on the US and Canadian offices, but you will pitch in on a global scale as well. Local US office hours are expected with limited to no travel. About the Role As an ICT Service Desk Engineer, you will play a key role in ensuring that users across Ascom receive high-quality technical support. You will troubleshoot, resolve, and continuously improve the experience of our global ICT landscape. You will take ownership of incidents, follow them through to resolution, and collaborate with internal teams and external partners to deliver effective solutions. This is a hands-on role where your technical skills, creativity, and service mindset will make a real impact on day-to-day operations. What You’ll Do Provide enterprise-level technical support to end users Troubleshoot, diagnose, and resolve IT issues across systems and devices Deploy and manage client machines and software Escalate and coordinate issues with internal and external teams when needed Create and maintain knowledge base documentation Contribute to continuous improvement of support processes Participate in testing and rollout of new ICT tools and services Why You Should Apply Freedom & ownership – Plan your work, manage your priorities, and take responsibility for solutions Global collaboration – Work closely with international teams, vendors, and stakeholders Grow your career – Develop your skills, deepen your expertise, and specialize within ICT operations What We’re Looking For Soft Skills We are looking for someone who: Works independently but thrives in an interdependent team environment Has a strong work ethic and takes ownership of tasks Is service-minded with a focus on user satisfaction Communicates clearly and collaborates effectively across cultures Technical Skills You should have experience or knowledge within: Windows Client Operating Systems Active Directory (AD) Microsoft Entra ID (Azure AD) Microsoft Intune or similar endpoint management platforms Client lifecycle management (deployment, patching, security) Printers and peripheral support Basic networking (LAN/WAN, TCP/IP) IT service management and troubleshooting Additional experience with SCCM or similar software is a plus. Your Background Degree in Computer Science, Engineering, or related field 1–2 years of relevant IT support experience Certifications such as A+ or Network+ (or equivalent experience) are beneficial Experience working in a multi-site, corporate IT environment is an advantage Join Us At Ascom , we believe recruitment is a two-way decision . We are not only looking for someone to join us — we are looking for someone who also chooses us as their next employer . If you are looking for a role where you can make an impact, grow, and shape your work — we would love to hear from you. Department Global Operations Locations US Raleigh Remote status Hybrid US Raleigh About Ascom Decades of innovation Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions—anytime and anywhere. Ascom’s mission is to provide mission-critical, near real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Co-workers 1400