Mercier Consultancy is excited to offer an exceptional opportunity for an Icelandic Speaking Tech Support Specialist to support a leading streaming service, with the flexibility to work from anywhere in Greece. In this role, you will assist Icelandic-speaking customers by providing expert technical support, ensuring seamless access and enjoyment of the streaming platform.
If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers navigate technical challenges, we encourage you to apply and join our dynamic team!
Responsibilities
Provide technical support in Icelandic via phone, email, and chat to customers using the streaming service
Troubleshoot and resolve connectivity and streaming issues promptly
Guide customers through product features and usage instructions
Document customer interactions and solutions accurately in the support system
Collaborate with internal technical teams to escalate complex issues and provide feedback
Stay updated on platform updates, new features, and technical best practices
Participate in ongoing training to enhance technical knowledge and customer service skills
Fluency in Icelandic and English, both written and spoken, is essential. Please state your nationality and native language clearly in your C.V. and/or Cover Letter.
Strong technical aptitude with excellent troubleshooting abilities
Experience in customer support, preferably in the streaming or technology sector
Excellent communication and interpersonal skills
Ability to work independently and efficiently from any location within Greece
Customer-focused attitude with a problem-solving mindset
Familiarity with customer support software is an advantage
Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Monthly Performance Bonus
Free Greek Course
And More...