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Description
We are seeking a proactive and collaborative
HR Business Partner (HRBP) Generalist
to support our business units by aligning HR practices with organizational goals. This role acts as a key liaison between employees and leadership, providing day-to-day HR support while contributing to strategic initiatives that enhance employee experience, performance, and engagement.
The ideal candidate is a hands-on HR professional with strong business acumen, excellent interpersonal skills, and a passion for supporting both people and organizational success in a fast-paced, remote environment.
Key Responsibilities:
Business Partnership & Stakeholder Support
Build strong working relationships with managers and team leaders to understand operational needs and challenges.
Provide practical HR guidance and support on day-to-day people matters.
Partner with leaders to implement HR strategies that support team performance and business outcomes.
Employee Relations
Serve as the first point of contact for employee concerns, providing guidance and resolution support.
Conduct fact-finding and assist in investigations, ensuring fair and consistent application of company policies.
Promote a positive work environment through proactive conflict resolution and communication.
Performance Management
Support the execution of performance management processes (goal setting, reviews, coaching).
Guide managers on performance improvement plans and employee development conversations.
Help foster a culture of accountability and continuous feedback.
Employee Engagement & Experience
Assist in the implementation of engagement programs, surveys, and initiatives.
Analyze feedback and recommend actionable improvements to enhance employee satisfaction.
Support recognition programs and initiatives that reinforce company culture.
HR Operations & Compliance
Ensure adherence to HR policies, company standards, and local labor laws (Philippines).
Provide clear and timely guidance to employees and managers on policies and procedures.
Support audits, documentation, and HR process improvements.
HR Data & Reporting
Track and analyze HR metrics such as attrition, attendance, and engagement data.
Provide insights and recommendations to improve workforce trends and outcomes.
Change Management & HR Initiatives
Support implementation of HR programs, tools, and organizational changes.
Assist in communications and training to ensure smooth adoption of new initiatives.
Contribute to continuous improvement of HR processes and practices.
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients?and?an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related field
At least 1–2 years of HR experience, preferably in an HRBP or generalist capacity
Solid experience in employee relations, performance management, and HR operations
Familiarity with Philippine labor laws and HR best practices
Strong communication, problem-solving, and stakeholder management skills
Ability to balance multiple priorities in a fast-paced, remote environment
Proficiency in HRIS systems and Microsoft Office tools
Experience in the BPO or shared services industry is a strong advantage
HR certification (e.g., SHRM-CP, PHR) is a plus but not required