HR & Payroll Operations Excellence Lead

HR & Payroll Operations Excellence Lead Join a strategic operational excellence leadership role driving Lean transformation, automation, and continuous improvement across global HR services. APPLY HERE! We usually respond within three days Role description: Oversees the ongoing training, testing, and certification of employees in Lean and Green Belt methodologies, while fostering a culture of continuous improvement across HR operations; Leads the integration of Lean Six Sigma to optimize HR processes, reduce inefficiencies, elevate quality, and ensure achievement of defined efficiency targets; Manages the annual maturity assessment for HR processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation; Collaborates with the HR GPO and key stakeholders to identify, prioritize, and drive process improvement opportunities aligned with operational and GBS objectives; Leads initiatives to enhance process management, governance, and reporting frameworks, ensuring end-to-end ownership, accountability, transparency, and seamless service delivery consistency across geographie; Oversees Governance with Ops Excellence Ambassadors within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into ‘Just do it’ actions, Lean projects, and Green Belt initiatives; Responsible for developing and driving the Automation Roadmap, partnering with business analysts and developers to ensure automation initiatives are aligned with strategic business goals and deliver measurable benefits; Provides leadership and strategic direction, fostering collaboration, knowledge sharing, process standardization, and operational consistency across regions in coordination with the GPO; Acts as a central point of contact for operational excellence initiatives across the Tower, guaranteeing measurable improvements in quality, efficiency, customer satisfaction, and overall operational performance. Qualifications: Bachelor’s degree in Business, Operations Management, Engineering, or a related field; Lean Six Sigma certifications: Lean and Green Belt (mandatory); Black Belt certification is an added advantage; 8–10 years of professional experience, ideally within a GBS or BPO organization, including 4–5 years of expertise in operational excellence, process improvement, or related functions; Demonstrated success in leading large-scale process improvement, automation, and change management initiatives within a global, matrixed environment across HR processes; Strong project management capabilities, with the ability to manage multiple priorities simultaneously; Extensive knowledge of Lean Six Sigma methodologies, operational excellence principles, automation technologies, and digital solutions that drive tech-enabled process enhancements and roadmap design; Exceptional leadership, stakeholder management, and cross-functional collaboration skills, with strong communication, presentation, analytical, and problem-solving capabilities; Ability to leverage digital and online tools to explore industry and technology trends, identify commercialization opportunities, support complex multi-tower solutions, and drive strategic initiatives across regions. Department HR Locations Bucharest Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners. Founded in 1998 Coworkers 130 Turnover 6M