HR Operations Specialist - Norwegian

HR Operations Specialist - Norwegian At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply! We usually respond within a week SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people. Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent. About the role: Shape the Future with SAP MPS and BPO at SD Worx! We’re excited to kick off a new chapter at SD Worx! As we grow our SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) capabilities, we’re building a brand-new team and seeking talented individuals at all levels. If you're passionate about Payroll and HR outsourcing and want to be part of an international team delivering innovative solutions, this is your chance to make a real impact. Become a key player in shaping the future of global HR and payroll services. Apply now and join SD Worx on this exciting journey! What do we have to offer? Stable employment conditions: permanent employment contract (after a 3-month probation period) Flexible working hours and remote work opportunities Private medical care (LuxMed) Cafeteria system / Sports card Lunch card (Edenred) Financial allowance for remote work Loans for employees Workation: possibility to work from any SD Worx location (4 weeks per year, EU only) Life insurance Holiday allowance Free language courses (during your working hours) Annual bonus Integration events Free parking spaces for employees Referral program PPK (Employee Capital Plans): 3.5% employer contribution Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx! Which tasks can you expect? As the HR Operations Specialist, you will be a key contributor to the HR operations BPO services for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization. This role includes delivery assurance with high quality operational support across, but not limited to time management , benefits management , pensions , insurances and garnishments . You will also orchestrate the delivery of HR services to our customers, ensuring the effective execution of tasks within the team. This role involves close collaboration with internal and external stakeholders to ensure continuous operational excellence. You will support in maintaining local HR business process standards and support continuous improvement while collaborating with clients and country teams to assess and manage localization activities and process deviations . You will recommend optimal solutions that align with both organizational and client needs. Responsibilities : Drive continuous process improvement by identifying optimization opportunities in country-specific processes. Support in handling process deviations, determining their impact, and providing recommendations to local and global design authorities. Own the change order process liaising with external stakeholders ensuring gathering of requirements, pricing, implementation, updated documentation and training to internal teams. Ensure that global and local process standards are clearly understood, implemented, and adhered to by country teams, while accommodating client-specific requirements as necessary. Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations. Support with developing training materials and provide training to junior and medior team members ensuring they understand global and local standards, operating models, and process documentation. Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes. Support the creation or modification of processes, ensuring they meet global standards while accommodating local conditions. Process complex HR service cases and provide appropriate resolutions and acting as a first escalation point for the operating teams. Calculate, maintain and update complex data records in HR systems in relation to, but not limited to: Benefits Pension and Insurance Time Tracking Garnishment Process client invoice reconciliations from multiple third parties and local governance. Lead the change order management process for internal applications and where applicable liaise with third parties for third party change order management. Orchestrate the delivery of HR services to customers, ensuring effective service delivery and smooth execution of tasks within the team. What do you have to offer? 3–5 years of experience in the HR and Payroll outsourcing in an enterprise business outsourcing environment for Norway Knowledge and hands-on experience with HR processes such as, but not limited to: Time Tracking Benefits Garnishments Pensions and Insurances Experience with employee lifecycle management, and HR compliance and regulations. Experience in managing client relationships and delivering HR services to multinational clients. Familiarity with Service Level Agreements (SLAs) and KPI measurement and reporting. Excellent communication skills with the ability to work effectively with clients and collaborate across teams. Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently. Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction. Problem-solving and conflict resolution skills, with the ability to drive improvements in HR processes. Excellent communication skills (both verbal and written), fluent in English Norwegian language will be a strong plus Preferred skills : Experience in a Payroll and BPO outsourcing for Norwegian market is preferred. Experience with: SAP SuccessFactors SAP Payroll Call Centre technology HR analytics and automation tools Experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or any other benefits solution is preferred. Certification such as PHR or CIPD is a plus. Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement. SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life. All hiring decisions are made based on skills, experience and role‑related qualifications. Team SAP Solutions Role SAP Solutions Locations Katowice, Wrocław, Poznań, Warsaw Remote status Hybrid