About this role
Department : Human Capital Job Objective: To handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task. Maintain and monitor request logs to follow up on the requests received. Kery Accountabilities: Help Desk Operations Basic HR Support Escalation Management Customer Feedback Statements and Reports Minimum Qualifications: Bachelor's degree Minimum Experience: 3-5 years of experience in HR Support or helpdesk operations Job Specific Skills: Working knowledge on desktop hardware, operating system, software application and network troubleshooting Strong knowledge and experience in ITIL service desk implementation and performance tuning Good Knowledge about Computers & Operating systems Ability to learn & adopt to new networks installed at the organization Communication Skills High-level experience in customer support services Analytical mindset Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects