HR Generalist

Role Summary: The HR Generalist will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit. Hybrid role: 3 days in office/2 days work from home Responsibilities: Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers Consistently execute HR processes, using case management, chat, and telephony Provide guidance to associates and managers on self-service transactions and navigating the HR portal Research solutions to HR customer inquiries and escalate as needed Understand and be able to communicate HR policies, processes, and procedures Adhering to Flowserve’s safety, integrity, and code of conduct policies Other duties as required and assigned by manager Requirements: Bachelor’s degree in business/HR Ideally 3-5 years of experience in HR or customer service or HR service delivery Proficiency in English and Spanish, Portuguese will be an advantage Exceptional customer service, emotional intelligence and empathy Excellent probing abilities, to identify true need from customer Resourcefulness and ability to find answers quickly