This role combines senior-level executive administrative support with hands-on project management within HR Development. The individual partners closely with leadership to manage day-to-day priorities while planning and executing key initiatives that support the Development function. This is a high-visibility role requiring strong judgment, organization, and the ability to manage confidential and sensitive information with discretion. Key Responsibilities – Executive Support Provide direct support to senior HR Development leadership, including complex calendar management and meeting coordination Prepare high-quality presentations, reports, and materials for leadership meetings Manage communications, including drafting responses and handling confidential information Coordinate travel, expenses, and meeting logistics Support leadership meetings, offsites, and events Project Management & Execution Plan, coordinate, and execute HR Development projects from initiation through completion Develop project plans, timelines, and track progress against milestones Partner with cross-functional stakeholders to drive alignment and execution Manage risks, issues, and dependencies Provide regular project updates and reporting to leadership Project Activities Support project budgeting activities, including tracking spend and resource allocation Build and deliver polished presentations for senior leadership Track deliverables and follow up to ensure accountability Maintain project documentation and reporting dashboards Assist with resource planning across initiatives Qualifications & Experience Experience supporting senior leaders in an executive administrative capacity Demonstrated project management experience Strong proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Teams) Strong organizational, prioritization, and problem-solving skills Excellent written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Required Demeanor Polished, professional, and mature presence High level of discretion with confidential materials Strong judgment and ability to operate independently Proactive, reliable, and detail-oriented Comfortable working with senior leadership Education Bachelor's Degree preferred Core Skills Required Project Management / Program Execution Stakeholder Influence Communication Operating in Ambiguity Organization & Planning Accountability To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Hours and Work Schedule: (4 days in office, 1 day remote) Hours per Week: 40 Work Schedule: Monday-Friday Work Location: Charlotte, NC or Johnston, RI Pay Transparency The salary range for this position is $92,000-$127,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
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