Home Based - Creative Project Coordinator

Responsibilities:

• Support Creative Project Managers and our clients through quick, detailed, and concise communication across all platforms
• Prioritize a constant stream of client requests, including sending product showcases, project estimates, and invoices
• Oversees Creative Project Manager’s inbox for assigned clients, which includes promptly responding to inquiries, executing requested tasks, and providing timely and thoughtful answers to client questions, ensuring seamless communication and project progression
• Own basic to intermediate client communication
• Work collaboratively with the Creative Project Management team to execute ad hoc administrative projects, including project resolution, vendor communication, rush jobs, etc.
• Demonstrate open communication by asking questions, providing feedback, and receiving feedback to improve your role and experience at Kotis
• Maintain our standard profit margin (since this role handles all client pricing requests)
• Send invoices accurately and quickly
• Set up jobs following our Kotis best practices and SOPs
• Review, create (basic mathematical calculations required), and 20+ pricing proposals/day
• Handle projects like creating shipping requests, pricing discrepancies, project status, etc.

Requirements:

• Education: Bachelor’s degree in Communications or Marketing is ideal.
• Experience: 1-2 years of experience in customer service and data processing required, 3+ years of client-facing experience, and at least 2+ years tenure in a recent previous position
• Language Proficiency: Excellent verbal and written English communication skills
• Schedule: Able to work overnight/graveyard shifts in Philippine time or within U.S. operating hours
• Technical Skills:
• Proficient in Microsoft Office Suite and Google Workspace

• Industry Specific Software/Knowledge:
• Familiarity with HubSpot, Salesforce, or other CRM tools
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

Role details:

• Salary: Php 40,000 – 45,000
• Timezone: EST
• Process: Initial > Assessment > Tech > Final Interview