Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from many clients to provide support for customers from the comfort of their homes. Levels of support include coordinating roadside assistance for stranded motorists, assisting customers in navigating tax companies' websites, and assisting individuals in scheduling medical appointments, in naming a few. ECS agents are true professionals with relatable personalities providing world-class customer service. If you are looking for a growing, family-oriented, professional company, ECS is the place for you. We can offer flexible hours with 100% autonomy with the appropriate computer setup.
Full-time base pay for ECS agents is $10-14.25/hour for 40 hours or more per week. Part-time income is $7.25-13/hour part-time for 25 - 39 hours per week (
willingness to commit to 25 hours or more per week
). ECS also includes bonuses and incentives based on hours worked. All hours/shifts are available 24 hours a day, 7 days a week, including holidays. The earnings potential is $23,000 over $40,000 per year. The ECS family is expanding rapidly, and we promote from within! If you are committed, reliable, and offer excellent customer support. We are excited to provide you with more growth opportunities as they become available. This is an independent contractor 1099 position.
**We will respond to you with a decision within two business days. If you don't see it in your inbox, please check your junk/spam folders for a message from ECS Virtual Support, LLC.
Responsibilities
Participating in training and certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer to answer inbound phone calls, video calls, and/or live chats.
Committing to and following through on working a minimum of 25 hours per week
Being accountable for the hours you committed to working.
Qualifications
Standard Requirements
Customer experience is preferred but not required. Must have excellent communication skills and a positive attitude.
Must have a quiet, dedicated workspace with a desktop or laptop, headset, and reliable wired high-speed internet connection.
Must demonstrate professionalism with excellent typing, communication, and computer skills.
Must be skilled in spelling and grammar rules.
Must be willing to submit to a standard background check, drug test, technology check, and voice assessment.
Must be willing to work hard and strive for high customer satisfaction ratings.
Must be articulate with excellent command of the English language.
Must be 18 years old or older.
Must have a high school degree or equivalent.
Must be authorized to work in the US.
Must reside in the US.
Not eligible to residents of
Arkansas, California, Connecticut, Maryland, Massachusetts, New York, Oregon,
Washington, DC,
and Wisconsin.
Access to a smartphone for system verification is required.
Technical Requirements
CPU Speed Dual-Core 2.8 GHz or better
Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
No Atom, Celeron, Pentium, or Opteron Processors
Minimum Hard Drive Available Space: 20 GB
Minimum Hard Drive Total Space: 60 GB
Minimum Internet Download Speed: 10 mbs
Minimum Internet Upload Speed: 3 mbs
Maximum Network Latency: 120 ms
Windows 10 (64bit) Operating System
Minimum RAM: 4 GB
You must have a desktop or laptop with an ethernet cable connected to your computer from your router or modem.
Incompatible devices include
Netbooks (Chromebooks, MS Surface, etc.), tablets, and all-in-one computers; all
Mac Machines are not allowed.
Position Details:
Contract
Part-time or Full Time
Flexible work hours are more common for full-time employees, time zones may play a role, and certain industries and markets work around different schedules.
Work Location:
100%
Remote
Disclaimer:
ECS is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal or state, or local law. M/F/D/V/LGBTQ+