Help Desk Specialist

Duration: 3-Month Contract (high potential to be extended)

Schedule: Typical hours are 8:00 AM – 5:00 PM EST; however, flexibility is required as occasional support may be needed after hours.

Overview:

Seeking 6 Remote Help Desk Support Analysts to provide high-touch, white glove support for end users in a fast-paced environment. This role is focused on user assistance and support rather than advanced troubleshooting or system configuration. Escalation support will be handled by the Presidio PS support team. This team will be working as an extension to Presidios engineering team to provide overall support for the migration.

Responsibilities:

• Provide remote support for both Mac and Windows users

• Set up user accounts and reset passwords

• Assist with Wi-Fi connectivity and device setup

• Support hardware and software installations

• Install applications and new software on user devices

• Deliver professional, user-friendly support over the phone and remotely

• Escalate technical issues to the appropriate Presidio support team as needed

Requirements:

• Experience supporting both Mac and Windows environments

• Strong communication and customer service skills

• Professional, polished, and well-spoken demeanor

• Reliable, responsible, and responsive when assisting users

• Experience in a white glove or high-touch support environment preferred

• Ability to work flexible hours when required