Help Desk, IT

Date: May 6, 2026 Location: Department: Information Technology Occupation Description The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email. Job Scope Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by Users Walk the Users through the problem-solving process Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update Users status and information Install and configure computer hardware, software, systems, networks, printers and scanners Monitor TV System Monitor NVR System Follow the ticketing system to resolve the requests with SLA Remote support for All Branches Perform any additional tasks as requested according to the company’s policies and procedures. Education and Training Bachelor’s degree in computer science, information technology, or a similar field. Advanced knowledge of help desk software and remote-access systems. Experience with Microsoft Windows Server, Active Directory Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and VPN Familiarity with virtualization technologies, such as VMware or Hyper-V Certification in relevant technologies, such as MCSE or CCNA, is a must Most Common Work Experience Requested 1-3 years of related experience; previous experience in real estate is preferred. Knowledge of computer software systems, including databases, office applications, and operating systems Excellent analytical and diagnostic skills High-level communication skills. Ability to troubleshoot complex hardware and software issues. Patience and understanding. Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Ability to relocate between branches Strategy & Business Planning Budget & Plans Policies , systems processes & procedures HSE & Risk Management Change Management Continuous Improvements People management Working Conditions Competencies