Healthcare Engagement Manager

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers Healthcare Engagement Manager Are you an experienced event professional with a passion for service excellence, stakeholder communication, and flawless execution? Join us as a Healthcare Engagement Manager and play a key role in delivering exceptional HCP delegate experiences for global congress programs. In this role, you’ll manage the end-to-end delegate journey — ensuring healthcare professionals and attendees are supported with accuracy, responsiveness, and care from registration through final event delivery. What you’ll do: Manage the full HCP delegate experience for global congress programs, from registration to post-confirmation support Coordinate attendee registration, hotel accommodations, travel arrangements, badge management, and visa support where needed Serve as a key contact for clients, HCPs, country stakeholders, suppliers, and travel partners, providing clear, timely, and professional communication Own local budget creation and tracking, ensuring financial accuracy and alignment with compliance requirements Use Cvent or equivalent systems to manage attendee data, reporting, and local services event setup Monitor timelines, track open items, and work across teams to ensure all delegate requirements are delivered accurately, compliantly, and on schedule Build stakeholder confidence through proactive updates, strong follow-through, visible ownership, and early escalation of risks when needed What we’re looking for: Solid experience in congress/convention planning, attendee management, or related event Experience in client or stakeholder management Experience supporting participant registration for congresses or large-scale events Strong customer service, communication, and organizational skills Proficiency in Microsoft Office; Cvent experience preferred High attention to detail and the ability to manage multiple priorities in a fast-paced environment Confidence working across cultures and with global teams Preferred: Pharmaceutical industry experience International attendee experience The annual gross salary range for candidates for the position of Healthcare Engagement Manager is between 25.000€ and 28.000€. The actual pay depends on your skills, qualifications and experience. THE PERKS Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best. Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move. We’ve got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. #LI-MB1 #LI-EM1 #LI-LZ1 #LI-KW1 #LI-Remote #LI-Hybrid #LI-Onsite