Healthcare Customer Service Representative - Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Digital Business Services

Why Consider This Job Opportunity

• Paid training to enhance your skills and knowledge
• Competitive wages with full benefits, including medical, dental, vision, and 401k
• Generous paid time off to support work-life balance
• Opportunities for career advancement within a supportive environment
• Engaging work culture that encourages collaboration and innovation
• Ability to work from home with flexible hours
  
  

What To Expect (Job Responsibilities)

• Field customer inquiries through phone, email, chat, and social media to resolve questions or concerns
• Calmly de-escalate issues and escalate interactions when necessary
• Respond to requests for assistance and process payments as needed
• Track call-related information for auditing and reporting purposes
• Provide feedback on call issues and upsell services if required
  
  

What Is Required (Qualifications)

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems
  
  

How To Stand Out (Preferred Qualifications)

• Customer service and/or sales experience
• College degree preferred but not required
  
  

#DigitalBusinessServices #CustomerService #CareerAdvancement #WorkFromHome #InclusiveWorkCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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