Head of Technical Operations

About DEUNA 🧡 DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀 Visit https://www.deuna.com/ to learn more about us! We are looking for a Technical Operations Head to join our team! Responsibilities: - System Monitoring and Alerting : Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance. - Deployment Standards : Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics. - Incident Management : Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences. - Documentation and Testing : Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally. - Problem-Solving Support : Provide expert context and assistance in resolving issues during production incidents. - Team Coordination : Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support. - Roadmap planning : Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements. Qualifications: -Bachelor’s degree in Computer Science, Information Systems, or a related field. -Minimum of 10 years of experience in system operations, preferably in the fintech or e-commerce sectors. -Proven track record in operational system management, including monitoring, incident response, and continuous improvement. -Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. Prior experience with using operational tooling such as NewRelic -Excellent problem-solving abilities and experience in handling high-pressure situations. -Strong leadership skills with experience in managing technical teams. -Excellent communication and documentation skills. -Fluent in English and Spanish. Join us at DEUNA, and be part of a dynamic team that's transforming the e-commerce payments in LATAM 🚀 What will you find when you join DEUNA? - A multicultural team distributed throughout LATAM - Dynamism, agility and constant innovation - Being part of a high-impact solution for an entire region - The best tools and technology to operate - Being part of the startup culture. - We are in full expansion! Benefits: Vacations and additional PTO 🏝️ Remote work from anywhere 💻 Economic support for health insurance, internet and cell phone line📱 🌐 We all own DEUNA, we offer stock options 💸 Learning and development platform 📚 Multidisciplinary, diverse and dynamic team 🧡 Growth and career path 🚀 Be part of a dynamic team that's creating the next generation payments platform. Join us at DEUNA! DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.