Head of Technical Delivery

Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace? ABOUT US We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further. We do this by creating award-winning software and working with our customers and employees to produce solutions that work. We’re a passionate bunch who challenge the ordinary and believe in working collaboratively to develop our expertise. Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers. ABOUT THE ROLE We are looking for a Head of Technical Delivery to help a team navigate complex delivery schedules across multiple products and customers. Reporting directly into our CTPO, you will be passionate about continually improving our ability to deliver high quality, reliable and market leading software. You will have a wealth of experience project and delivery leadership that demands simplicity and predictability. You will take on making sure everyone is informed so decisions can be made quickly and with the best knowledge to hand. You'll be working very closely with our Engineering and Product Managers, and our customer PMO teams to ensure delivery schedules and changes are managed. JOB REQUIREMENTS What does the opportunity look like day-to-day? Part of the Delivery Leadership: Guide the Product & Engineering teams in making appropriate scheduling decisions and trade-offs. You will be involved in discussions to meet the external expectations, whilst ensuring timescales are realistic and achievable. You will help to coordinate all our software builds from inception through to live customer usage / support Working closely with our client delivery teams to ensure seamless handovers and updates Coaching and mentoring the teams on best practices around continual improvement, backlog management, working practices, exploration techniques etc. Managing stakeholders at all levels and clearly communicating where we are and where we need to be. Driving pragmatic decision making but being firm with what is and isn’t possible Managing risks and mitigation of those risks Stakeholder management: Autocab delivers products and bespoke solutions to taxi companies around the world. Whilst the individual customer onboarding journeys are handled by a small team of consultants and project managers, this role is to ensure those projects approved deliveries are met, changes are managed and timescales monitored. What you will bring to the team: Deliver end to end technical projects within a complex multi customer environments Practical experience of Agile delivery Managing project scopes, timelines, risks, dependencies and reporting in line with delivery frameworks You have practical experience of Agile techniques and understand what truly works across different delivery environments. You’re comfortable working with a mixed estate, where not all products are at the same point in their lifecycle You’re an effective coach and mentor, able to guide and support delivery managers and teams in varied scenarios to raise performance standards across the organisation. You thrive in a CI/CD environment and embrace a ‘build it, you run it’ culture, promoting ownership, accountability, and quality. You bring strong software delivery experience, with a proven track record of delivering high-quality, reliable, and market-leading software. You’re known for transparent leadership, creating simplicity, predictability, and open communication to enable fast, well-informed decisions. You are passionate about continual improvement and best practices, including backlog management, working practices, and exploration techniques. You’re skilled in stakeholder management at all levels — providing clear, honest communication about where things stand, not just where you want them to be. You make pragmatic decisions, balancing ambition and realism while managing risk and mitigation effectively. You have a collaborative and coaching mindset, fostering teamwork, empowerment and professional growth across the delivery and business analysis functions. Excellent organisational, analytical and problem-solving skills WHAT WE CAN OFFER YOU CORE WORKING HOURS 9am - 5pm, Monday – Friday Hybrid working model – our collab days are Wednesdays, Thursdays and alternate Tuesdays BENEFITS From day one: 25 days’ holiday (plus bank holidays) per annum Life Assurance - 24/7 life cover, 2x your basic salary Monthly Uber Eats vouchers 24/7 confidential Employee Assistance Programme Office social area, which includes pool, foosball, and table tennis tables Access to Help@Hand which provides virtual GP, physio and mental health support services Free breakfast on office days Bonusly reward and recognition platform Company pension scheme with Royal London After passing probation: Medical insurance with Vitality Subsidised travel scheme to commute into the office L&D Scheme to offer further qualifications, courses and training Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world Enhanced leave policies including family leave and sickness leave ABOUT OUR VALUES We have five core values which we live and breathe by. These go way beyond a list; they’re baked into the fabric of our interactions and are used to drive growth across our business. You will need to: Be customer centric; putting customers first, valuing their opinions and listening to their feedback. Adopt a collaborative approach to working; have strong team working and listening skills to help yourself, your team, and Autocab Have a flexible approach to your work; have an adaptable mind set, be a proactive problem solver and think outside the box. Have a passionate and personable nature; be creative and confident in your work. Comfortable with building rapport with customers and the team. Have a straight up style of communication by being transparent, honest and clear in everything you do. If you are looking for a new challenge and keen to make a difference, come and join the Autocab team . For information on how we handle and protect your personal data, please review our Candidate Privacy Notice here.