Head of Revenue Operations

Head of Revenue Operations We are looking for an experienced, commercially minded Head of Revenue Operations to build and lead the Revenue Operations function at Sokin on a global basis. This is a high-impact role for someone who has done this before. A senior RevOps leader who can create structure, introduce the right tools, build reporting and forecasting capability, and establish the processes, metrics, and operating rhythms needed to support scale across multiple regions. You will be responsible for building the Revenue Operations foundation from scratch, ensuring the commercial organisation has the systems, data, insights, and governance needed to drive performance globally. This includes owning CRM strategy, evaluating and implementing the right tools, building scalable reporting and forecasting models, creating KPI frameworks, and partnering closely with commercial leadership to improve decision-making and execution across all regions, including the US. About Us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: Global payments and receivables Foreign Exchange (FX) Treasury management Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America. Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. Key Responsibilities Build and lead the global Revenue Operations function at Sokin Design and implement the RevOps structure, processes, reporting cadence, and operating model needed to support global commercial growth Assess the current commercial systems landscape and recommend, implement, and optimise the right tools and infrastructure Own CRM strategy and architecture, including process design, governance, data quality, workflow effectiveness, and reporting integrity Evaluate whether current CRM and commercial tools are fit for purpose, and lead improvements or implementation projects where needed Build robust reporting and forecasting frameworks covering pipeline, conversion, client growth, revenue performance, and other core commercial metrics across all regions Create clear KPI frameworks for sales and commercial teams, ensuring leaders have visibility, accountability, and actionable insight Partner closely with senior managers and leadership to support planning, target-setting, performance reviews, and strategic decision-making Develop scalable dashboards, management information, and executive reporting for global leadership Establish strong revenue data governance and improve consistency, accuracy, and trust in reporting across regions Identify process gaps, inefficiencies, and friction points across the commercial funnel, and implement improvements Work cross-functionally with sales, marketing, finance, customer success, and other stakeholders to ensure alignment across the global revenue engine Support territory planning, sales process optimisation, and operational consistency across international markets Lead future hiring and shape the longer-term structure of the Revenue Operations function as the business scales Qualifications Proven experience in a senior Revenue Operations, Commercial Operations, or Sales Operations leadership role Demonstrated experience building or significantly transforming a Revenue Operations function, ideally in a scaling business Strong track record of putting the right tools, systems, and processes in place from scratch Deep expertise in CRM strategy, design, governance, and optimisation; Hubspot CRM experience is highly desirable Strong analytical and numerical capability, with experience building reporting suites, forecasting models, and KPI frameworks Experience translating commercial data into practical recommendations for leadership teams Strong understanding of pipeline management, conversion analysis, client growth metrics, revenue tracking, forecasting methodologies, and sales performance management Experience improving data quality, process discipline, and reporting confidence across commercial organisations Experience supporting multi-region or global commercial teams, ideally including the US Comfortable working at both strategic and hands-on levels Strong stakeholder management skills, with the ability to influence senior leaders and challenge constructively using data Highly organised, self-directed, and effective in a fast-paced, high-growth environment Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. We are an equal opportunities employer committed to creating an inclusive work environment. As a growing global startup, we value agility and flexibility in our working culture. If you require any accommodations during the recruitment process, please let us know. Department Sales Locations New York Remote status Hybrid Yearly salary $150,000 - $175,000 New York Workplace, Culture & Diversity Sokin’s company culture is a vibrant blend of diversity and inclusivity. We're a dynamic team on a mission to revolutionise international payments. At Sokin, we believe in fostering a warm, welcoming, and inclusive environment where everyone feels valued and empowered to contribute their unique perspectives. We are committed to creating a workplace where everyone can thrive and reach their full potential. Our culture is built on our employees’ collaboration, innovation, and a shared passion for making a positive impact on the world of international payments. Join us and become part of a dynamic team that's shaping the future of payments. If you're passionate about payments and our driven cause, and enjoy working in a collaborative environment, we'd love to have you join us on this exciting journey.