Head of QA and Test Automation

Head of QA and Test Automation Apply here We usually respond within a week At Collinson, we help brands inspire loyalty and create better customer experiences. For over 30 years, we’ve partnered with some of the world’s best-known names in travel, financial services, and retail, from Mastercard and British Airways to Sephora and Radisson Hotel Group. With 2,000 dedicated people across 20 global locations, we’re united by a shared purpose: to make every journey, experience, and connection more rewarding. We’re now looking for a Head of QA and Test Automation, a leader who believes quality is everyone’s responsibility, not just a final step in the process. The Opportunity This role is pivotal to shaping how Collinson designs, builds, and delivers world-class digital experiences. You’ll lead our global Quality Engineering and Test Automation strategy, building a high-performing QA function that enables confidence, scalability, and innovation across our products and platforms. As an experienced leader, you’ll coach teams, embed quality standards at every stage of delivery, and champion automation as a key enabler of speed and excellence. Your voice will influence major architectural and strategic decisions, ensuring that quality is baked into every product we release. What you will do: Define and lead Collinson’s end-to-end QA and Test Automation strategy. Build and grow a talented, diverse team of SDETs and QA professionals. Partner with Engineering, Product, and Delivery to design for quality from day one. Shape automation frameworks across front-end, API, and end-to-end layers. Provide meaningful insight on release readiness, risk, and quality metrics. Develop a thriving community of practice that promotes learning and inclusion. Transform our testing culture — from gatekeeping to enablement. What you will bring: We know that great leaders come from many different backgrounds. If you meet most of these requirements, we’d love to hear from you. Strong experience in QA and Test Automation, especially at a senior or head-of-function level. Hands-on expertise with modern frameworks (Playwright, Cypress, contract or API testing). Comfort coding in TypeScript or similar languages. Experience creating scalable test strategies for complex, multi-team delivery environments. A track record of building inclusive, high-performing technical teams. Strong communication and influencing skills — both technical and non-technical. Knowledge of performance and reliability testing (e.g. k6, JMeter) is desirable. Who you are: A coach and mentor who brings out the best in others. A collaborator who values diverse opinions and voices. Confident in decision-making — even under pressure. Passionate about continuous improvement and automation excellence. Committed to creating safe, inclusive spaces where every team member can thrive. Why join us: We know that a person’s potential is more than the sum of their past experiences. If you meet most but not all these points, we still encourage you to apply, your unique perspective could make the difference. What Collinson Offers: Flexible and hybrid working options Work from anywhere – 8 weeks a year Generous parental leave and family-friendly policies Career development, mentorship, and training A supportive, inclusive culture with employee resource groups and diversity initiatives. Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at [email protected] Division Engineering & Tech Locations London Remote status Hybrid London About Collinson We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers. © 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557 Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom. Co-workers 2000