Head of Operations

Head of Operations

We are seeking an engaging and collaborative Head of Operations to lead a growing organisation supporting people affected by gambling-related harm

.
Position: Head of Operatio

nsSalary: £48000 - £55000pa D.O

.ELocation: UK-based remote (with UK trave

l)Hours: Full-time, 37.5 hours per we

ekContract: 12-month fixed term (with potential extensio

n)Closing date: 7 July 2026 (This vacancy may close early, so early applications are encourage

d)
About the R

oleThis is a key senior leadership role, working closely with the CEO to ensure the organisation operates effectively and delivers meaningful impact. You will lead on operational management, strengthen systems and processes, and turn strategic priorities into high-quality delive

ry.
You’ll also play a highly visible role externally facilitating workshops, contributing to roundtables, and building strong relationships with partners, stakeholders and the lived experience commun

ity.
Key responsibilities inc

• lude:Providing operational leadership across services and day-to-day func
• tionsDeveloping and improving systems, processes and pol
• iciesStrengthening organisational capacity and infrastru
• ctureLeading monitoring, evaluation and impact repo
• rtingOverseeing governance, compliance, safeguarding, data protection and
• riskManaging and supporting a small, values-led
• teamDelivering and supporting workshops, events and roundt
• ablesBuilding and maintaining strong stakeholder relationships across the s
• ectorTranslating strategy into clear, achievable operational

plans

Ab

out YouYou are an experienced operational leader who is equally confident managing delivery and engaging people. You bring energy, empathy and credibility, and are comfortable representing an organisation exte

rnally.
You wi

• ll have:Proven senior operations or service delivery leadership ex
• perienceExperience in a charity, social impact or mission-led env
• ironmentStrong organisational and systems-thinkin
• g skillsThe ability to engage, influence and build relationships with a wide range of stak
• eholdersExperience facilitating or contributing to workshops, events or rou
• ndtablesExcellent communication and presentation skills, with confidence as a
• speakerA collaborative and emotionally intelligent leadersh
• ip styleThe ability to manage multiple priorities within a sm

all team
Knowledge or experience of lived experience approaches, and/or understanding of addiction or gambling-related harm, would be highly beneficial, but is not e

ssential.This role requires an Enhanced DBS check; however, applicants with a criminal record are encouraged to apply and will be considered fairly alongside a range of life exp

eriences.
About the Or

ganisationThis UK-based charity is dedicated to amplifying the voices of people with lived experience of gambling-related harm. Through training, events, peer engagement and collaboration with research and policy partners, it works to influence change, support recovery journeys and improve understanding across the sector. The organisation is values-driven, person-centred and growing in both reach a

nd impact.
Other roles you may have experience of cou

ld include:Operations Director, Director of Services, Head of Service Delivery, Programme Director, Chief Operating Officer, Senior Operations Manager, Head of

Programmes