Head of Course Development & Operations (Canada)

Head of Course Development & Operations Why 360training At 360training, we’re more than an online training provider—we’re on a mission to empower people and organizations to thrive. As a fast-growing leader in online and live training across multiple industries, we deliver regulatory-approved training and certifications that power careers and businesses. Our culture is grounded in two values: Deliver Results and Do the Right Thing . We operate as a collaborative, performance-driven organization where data plays a critical role in shaping strategy and outcomes. If you’re excited to turn analytics into impact and influence meaningful decisions, 360training is the place for you. There is No Visa Sponsorship for this role About the Role 360training is seeking an experienced and strategic Head of Course Development & Operations to lead and scale a high-performing content and course operations organization. This leader will oversee multiple functional teams responsible for the end-to-end lifecycle of 360 courses, including content creation, instructional design, course development, quality assurance, digital production, and course lifecycle operations. The ideal candidate combines deep expertise in instructional design and learning technologies with strong operational leadership skills. This role requires someone who can drive innovation through AI-enabled content development, modern authoring technologies, and scalable workflows while managing cross-functional teams in a fast-paced environment. Key Responsibilities Leadership & Team Management Lead, mentor, and develop a team of managers overseeing: Writing & Editorial (QC) Course Development Project Management Quality Assurance Digital Course / Media Development Course Operations & LCMS Administration Establish departmental goals, KPIs, and operational standards aligned with organizational objectives for quarterly executive presentation. Foster a culture of accountability, innovation, collaboration, and continuous improvement. Build scalable processes to support growth in course production and delivery. Learning Content & Development Strategy Define and execute a modern L&D content strategy across digital learning products. Oversee the design, development, review, and maintenance of online training courses and learning assets. Ensure instructional quality, consistency, accessibility, and compliance standards are met across all content. Drive adoption of emerging learning technologies and AI-assisted content workflows. Technology & Innovation Lead the implementation and optimization of course authoring and learning technologies. Champion the use of AI tools to accelerate content generation, quality assurance, media production, assessment creation, and workflow automation. Partner with technical teams to improve integrations between LCMS, LMS, authoring tools, and operational systems. Evaluate and recommend new technologies that improve efficiency, learner engagement, and scalability. Course Operations & Delivery Oversee course publishing, version control, retirement, and dispatch processes for B2B customers. Ensure operational excellence within LCMS administration and content deployment workflows. Develop governance standards for content lifecycle management and release management. Collaborate with customer-facing teams to support enterprise learning delivery needs. Cross-Functional Collaboration Partner with Product, Compliance, Technology, Marketing, and Customer Success teams to align learning initiatives with business priorities. Manage vendor relationships and external development partners when needed. Provide executive-level reporting on production metrics, operational efficiency, and strategic initiatives. Qualifications Required Experience 10+ years of experience in Learning & Development, instructional design, eLearning, or training operations. 5+ years of leadership experience managing cross-functional L&D teams. Strong technical expertise with modern course authoring and learning technologies, as well as integrations such as AICC, XAPI, and SCORM dispatch. Proven experience managing digital course production at scale. Hands-on experience leveraging AI tools for content generation, media creation, workflow automation, or instructional design enhancement. Experience overseeing learning operations, LCMS/LMS administration, and course deployment processes. Technical Skills Deep familiarity with eLearning authoring tools such as: Articulate 360 Adobe Captivate ISpring HeyGen Experience with: LCMS/LMS platforms SCORM/xAPI/AICC standards Content governance and publishing workflows Agile project management methodologies (JIRA Cloud) Strong understanding of digital media production and online learning technologies. Leadership Competencies Strategic thinker with strong operational execution skills. Excellent communication and stakeholder management abilities. Proven ability to lead through change and drive innovation. Strong analytical and problem-solving skills. Ability to prioritize and manage multiple large-scale initiatives simultaneously. Preferred Qualifications Experience in regulated industries, compliance training, or professional education. Bonus points for experience in worker safety, food and beverage safety, healthcare, financial services or real estate training. Familiarity with AI-assisted instructional design and generative media workflows. PMP, CPTD, ATD, or related certifications are a plus. Bachelor’s degree required; Master’s degree preferred in Instructional Design, Education, Organizational Development, or related field. What Success Looks Like Scalable, efficient course development and publishing operations. Effective, collaborative partnership with Regulatory & Compliance team to hit renewal and curative deadlines to maintain licensure. Increased production velocity through AI-enabled workflows and automation. Improved first time pass rates, completion rates, and learner review scores. High-quality, engaging digital learning experiences delivered on time and at scale. Strong collaboration across content, operations, and technology teams. Continuous innovation in learning technologies and learner experience. We Offer Great Benefits: Competitive salary and annual bonus Paid Time off and company recognized holidays Health & Medical Supplemental coverage Dental Coverage Emergency Travel Coverage Mental Health & Virtual Care Life & Accidental Coverage