Hardware Launch & Operations Lead

At In Tandem , we build technology that helps families manage everyday routines and navigate life’s biggest transitions. Through our four brands—OurFamilyWizard, Cozi, FamilyWall, and Custody Navigator—we help families stay organized, communicate well, and foster healthy childhoods. We believe technology should strengthen relationships and make daily coordination less complicated. Everything we create is designed to lighten the mental load, reduce conflict, and support families through big and small moments. If you want your work to make a real difference in the daily lives of parents and kids, In Tandem is the place where your impact will truly matter. FamilyWall helps families stay organized, connected, and informed. As we expand beyond software, we're preparing to launch Home Hub —a shared family display that brings calendars, tasks, meal planning, photos, and communication into the heart of the home. We're looking for an experienced launch and operations leader to help bring Home Hub to market. This hands-on 6-month contract role will own launch readiness across internal teams and external partners, ensuring fulfillment, inventory, warranty, returns, customer support, and post-purchase operations are ready to deliver a strong customer experience from day one. What you'll accomplish: Deliver a Launch-Ready Home Hub Lead operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and decisions stay on track Drive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launch Identify risks before they become issues and proactively drive resolution Establish the operating rhythms, reporting, and accountability needed to keep launch execution moving forward Provide leadership with clear visibility into launch readiness and operational performance Build a Seamless Fulfillment & Customer Experience Ensure fulfillment, shipping, warranty, returns, and replacement processes are launch-ready and scalable Create operational workflows that enable a high-quality customer experience from preorder through post-purchase support Build strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendors Coordinate launch support readiness, customer communications, and escalation processes Support the foundation for future international fulfillment and expansion Create the Operational Foundation for Growth Partner with leadership on inventory planning, demand forecasting, purchasing, and replenishment decisions Help balance customer demand, operational readiness, and business objectives as launch approaches Establish clear processes for managing inventory health, fulfillment performance, and operational decision-making Support launch-related commercial decisions that impact customer experience and business performance Establish Visibility Through Metrics & Reporting Build dashboards and reporting that provide actionable insight into launch readiness and ongoing operations Track key metrics across revenue, margin, inventory, fulfillment performance, warranty activity, and customer satisfaction Create transparency around operational performance and areas requiring attention Lead post-launch reviews and identify opportunities for continuous improvement Who you are: You are a builder who turns ambiguity into clear plans, processes, and outcomes. You take ownership and proactively solve problems before they become launch-day issues. You thrive in cross-functional environments and can align teams with competing priorities to drive execution. You are comfortable moving between strategy and execution, whether leading a decision-making discussion or digging into operational details. You communicate clearly and confidently with stakeholders ranging from external partners to company leadership. You are resourceful, adaptable, and energized by solving complex operational challenges in fast-moving environments. You have a customer-first mindset and understand how operational decisions impact the overall customer experience. What you bring: 5+ years of experience launching, scaling, or operating consumer hardware products. Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners. Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providers. Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiences. Experience building operational processes, launch playbooks, dashboards, reporting, and operating cadences. Demonstrated ability to manage complex initiatives with multiple stakeholders and competing priorities. Experience identifying operational risks and driving issues to resolution in high-growth environments. Strong analytical and problem-solving skills with the ability to use data to inform decisions. Excellent written and verbal communication skills. Bonus Points: Experience with connected devices, smart home products, tablets, displays, or consumer electronics. Experience supporting direct-to-consumer (DTC) hardware businesses. Experience managing international fulfillment, logistics, or launch operations. Experience launching products with preorder programs. Startup or growth-stage company experience. Experience working as a consultant, operator, or fractional leader supporting hardware businesses. Why Join? We’re redefining family technology. In Tandem brings together a growing portfolio of trusted tools that support families, and the professionals who guide them, through the moments that matter most. We bring clarity to chaos and stability to daily family life, helping parents feel less stressed so kids can have healthier childhoods. Scale meets startup energy. With more than 20 years of impact and a strong market presence, we’re entering a bold new chapter of growth. We have the foundation, the momentum, and the ambition to go further: expanding our reach, deepening our impact, and elevating the tools families and professionals rely on every day. Purpose-driven. Performance-focused. People-first. Our culture is rooted in accountability, curiosity, and collaboration. We value diverse perspectives, thoughtful problem-solving, and teammates who care deeply about building something that matters.