Guidance Consultant

About ComPsych ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs. Overview The job title is Guidance Consultant and is a remote working role residing in the country of Germany. This is a permanent, full-time position and is ideal for mental health professionals who value clinical excellence and lead with empathy, and who thrive in a fast-paced environment where access, responsiveness, and client-centered care are essential. Guidance Consultants provide direct client support via telephone and chat, addressing behavioral health, emotional well-being, family concerns, and overall wellness-related issues with professionalism, compassion, and sound clinical judgment. As part of the world’s largest provider of Employee Assistance Programs (EAP) and managed behavioral health care services, this role offers an exceptional opportunity for professional growth. Consultants leverage their clinical expertise to deliver in-the-moment support, guide clients through available resources, and facilitate timely, appropriate referrals to ensure continuity of care and positive outcomes. Responsibilities Provide telephonic and chat support by conducting comprehensive clinical intakes and referring clients to appropriate resources, including therapists, counselors and relevant wellness resources. Conduct client assessments and apply coaching methodologies to develop tailored health and well-being strategies that support positive behavior change Ensure adherence to departmental protocols, industry best practices, and customer-specific requirements to maintain compliance and high-quality service delivery. Deliver services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varying needs. Apply sound judgment, critical thinking, and problem-solving skills to assess situations, resolve concerns promptly, and facilitate appropriate support to enhance the overall client experience. Educate clients regarding available resources, eligibility criteria, and program services in a professional and empathetic manner. Maintain accurate, thorough, and timely documentation of all client interactions within the organization’s proprietary database system. Stay informed on emerging behavioral health trends, resources, and best practices to continuously enhance service delivery. Collaborate with internal and external stakeholders to ensure continuity of care and alignment with client-specific service expectations. Maintain strict adherence to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada) Perform additional duties as assigned Qualifications Master's degree or equivalent postgraduate qualification in Psychology, Social Work, Behavioral Health, or a related behavioral health field from a recognized institution is required. Where the applicable professional regulatory framework in the country or jurisdiction of employment recognizes a Bachelor's-level qualification as the standard entry-level professional credential for the relevant discipline, such qualification from a recognized institution, combined with relevant post-qualification experience, may be considered equivalent. Candidates must meet all educational and experiential requirements for eligibility for professional practice and/or licensure or registration with the applicable regulatory authority in their jurisdiction of employment, where such registration or licensure is required by law or regulation. Eligibility for professional practice and/or registration in the country of residence as required by national regulations Proficiency in Microsoft Office and client information systems required Professional bilingual proficiency in English and German required Recognized health or wellness coaching credentials preferred Experience working in multicultural or international environments preferred Ability to provide client-centered support with strong empathy, active listening, and coaching skills Strong clinical judgment and ability to manage high-risk or crisis situations Excellent communication skills with a strong service orientation Ability to think critically and multitask in fast-paced environments High level of professionalism, integrity, and cultural sensitivity Ability to handle sensitive information with discretion and maintain confidentiality Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills managing manage crisis or high-risk situations Pay Range EUR €36,000.00 - EUR €60,000.00 /Yr. Compensation and Benefits The pay range for this positions is € 36,000 - € 60,000 annually. Compensation will be determined in accordance with applicable local market rates and legal requirements. Where required by applicable law, salary range information will be provided to candidates during the recruitment process or upon request. We are an equal opportunity employer committed to fair, transparent, and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity or expression, sexual orientation, race, color, or ethnic origin, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law.We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at [email protected] and we will work with you to meet your needs. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: EEA, Switzerland, and UK Data Protection Notice for Job Applicants & Global Applicant Privacy Notice .