Job Title:
Remote Guest Services Coordinator
Hourly Pay:
$17 - $23/hour
Summary:
We’re looking for a service-minded Remote Guest Services Coordinator to ensure guests enjoy a smooth and memorable experience from arrival to departure. You’ll handle reservations, assist with special requests, coordinate guest activities, and act as a liaison between departments to meet every need. If you thrive in hospitality and love delivering exceptional service, we want to hear from you.
Job Responsibilities:
Welcome guests and assist with check-ins, check-outs, and service requests
Coordinate guest activities and make reservations for dining, tours, and local attractions
Provide information on hotel amenities and area highlights
Address guest inquiries and resolve concerns quickly and professionally
Collaborate with departments like housekeeping and concierge to fulfill requests
Maintain accurate guest records and preferences to deliver personalized service
Organize special experiences such as VIP treatments and celebrations
Manage guest amenities and ensure all requests are handled efficiently
Keep shared digital spaces and communication organized and up-to-date
Qualifications:
High school diploma or equivalent required; degree in Hospitality or related field preferred
13 years of experience in customer service or hospitality
Excellent communication, multitasking, and organizational skills
Calm under pressure with a proactive, guest-first approach
Proficiency in hotel management systems and reservation software
Positive, professional demeanor and a collaborative spirit
Familiarity with local attractions is a plus
Perks & Benefits:
Competitive pay: $17 - $23/hour
Health, dental, and vision insurance
Paid time off and sick leave
Employee discounts on services and stays
Career development and advancement opportunities
Supportive, inclusive team culture