Guest Experience Specialist - Brazil

Guest Experience Specialist - Brazil We usually respond within two weeks 🏡 Join GuestReady as a Guest Experience Specialist GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, Malaysia and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality. We’re now looking for a proactive Guest Experience Specialist who is passionate about delivering outstanding service and elevating every guest interaction. 📌 Role Overview As a Guest Experience Specialist, you’ll be our guests' first point of contact, ensuring an outstanding experience from check-in to check-out. You’ll provide professional, timely, and friendly support via phone, email, and chat, resolving issues and ensuring guests enjoy a seamless stay. 🎯 Key Responsibilities & Tasks ✅ Handle guest inquiries and support requests professionally and efficiently. Example: Assist guests with check-in instructions, WiFi issues, or early check-out requests. ✅ Resolve booking-related issues promptly. Example: Help guests with changes to their reservations, cancellations, or payment concerns. ✅ Troubleshoot problems and escalate when necessary. Example: Coordinate with local teams to address maintenance issues or emergencies. ✅ Ensure a high level of guest satisfaction through personalized service. Example: Provide tailored recommendations to enhance the guest experience in their destination. ✅ Stay up to date with GuestReady’s systems and processes. Example: Use our internal booking platform to track and manage guest inquiries efficiently. 🛠 What You Need to Succeed 🔹 Fluency in English & Portuguese (written & spoken). 🔹Previous experience in customer service, hospitality, or similar roles. 🔹 Strong communication skills and ability to multitask. 🔹 Tech-savvy and comfortable with digital tools. 🔹 Problem-solving mindset and ability to work under pressure. 🔹 Availability for flexible shifts, including evenings, weekends, and holidays. 🔹 A positive attitude in a fast-paced, remote environment. 🎁 Perks & Benefits 🏡 Hybrid work flexibility. 🚀 Join a fast-growing global company shaping the future of travel tech. 🌍 Work with an international, collaborative, and diverse team. 📚 Continuous learning, coaching, and growth opportunities. 🏥 Comprehensive health coverage. 🧘‍♀️ Well-being initiatives and a positive team culture. 🐾 Pet-friendly offices – because furry colleagues make everything better! 🙌 Join Us on This Exciting Journey! Even if you don’t tick every box, we encourage you to apply! If you’re 70% the right fit, we’d love to hear from you—skills can be learned, and we’re all about growth. GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together! 🚀 Department Guest Experience Locations Sao Paolo Remote status Fully Remote About GuestReady ✨ Diversity is Our Superpower! 🌱 Humble Beginnings: Started with 20 team members in 2016. 🌍 Global Impact: Now over 300 passionate professionals. 🤝 Balanced & Inclusive: 👩‍🤝‍👨 Gender Harmony: Nearly a 50/50 split between men and women 🌈 Inclusivity: Proudly include non-binary colleagues, ensuring every voice is heard. 🌐 Unity in Diversity: Embracing Over 60 Nationalities Join us as we celebrate the unique contributions of our global family—where diversity drives creativity and success!