Position Overview
We are currently welcoming applicants for a Guest Experience Consultant position within our remote team. In this role, you'll assist guests as they prepare upcoming travel experiences by helping review available trip options, organizing reservation details, and ensuring planning information remains accurate throughout the process.
This opportunity is well suited for individuals who enjoy supporting others, staying organized across multiple requests, and working independently using online tools in a home-based environment.
Previous experience in the travel field is not required. Guided onboarding and ongoing learning resources are provided.
Responsibilities
Connect with guests to understand their travel requests, timelines, and preferences
Support the coordination of accommodations, cruises, transportation, and activity selections
Review available packages using approved partner booking systems
Share helpful planning guidance aligned with guest expectations and budgets
Communicate with guests through email, phone, and messaging platforms
Participate in scheduled virtual training sessions and team collaboration meetings
Seeking
Strong written and verbal communication abilities
Attention to detail when handling planning information
Comfort working with browser-based tools and online systems
Ability to stay organized while managing multiple requests
Confidence working independently in a remote environment
Reliable internet access and general computer familiarity
Benefits
Remote work structure
Flexible scheduling availability
Structured onboarding and continued learning access
Eligibility for travel-related supplier incentive opportunities