Group Mentoring Coordinator

Description The Big Futures Team creates innovative programs and events that inspire exploration, elevate youth voices, and prepare young people for a successful future. By fostering belonging, strengthening mentoring connections, and expanding access to education, career, and entrepreneurial opportunities, we empower youth to build social capital and develop lifelong skills. The Group Mentoring Coordinator is responsible for designing, facilitating, and evaluating group and cascade mentoring experiences for youth of varying ages. This role ensures high-quality, developmentally appropriate programming that fosters strong relationships, builds skills, and supports long-term engagement in Big Brothers Big Sisters Twin Cities (BBBSTC). The Coordinator works directly with mentors, mentees, schools, and community partners to deliver safe, supportive, and engaging group environments. They coordinate program design, session planning, facilitation, evaluation, and collaboration with internal and external stakeholders to align with organizational priorities and youth development best practices. This role will oversee the implementation of the growth of the program including Grad Coaches (High School, a Middle School group mentoring Program and a High School Bigs program. Job Details Location: Minneapolis, MN - Full in-office requirement Hiring Salary Range: $24.52-$26.44 per hour. Starting salary will depend on your skills and demonstrated readiness for the role. Hours/Day: Monday-Friday, 40 hours a week – with hours that will include flex time in the evening and weekend hours on a regular basis. The role requires consistent travel to assigned schools to provide on-site facilitation, partnership engagement, and match support. Candidates should expect a significant portion of their time to be spent at school sites and with community partners to ensure strong, consistent program delivery. Job Type: Full-time, Non-exempt Supervisor: Manager of Future Readiness Program Design & Planning Own program design and partnership relationships by going beyond event logistics to shape the vision, content, and structure of programming. Lead the development of curricula, engagement approaches, and participant experiences while cultivating that expand opportunities for future readiness outcomes, align with program goals, and sustain long-term impact. Develop and regularly update group and cascade mentoring curricula tailored to each age group (elementary, middle school, high school, and adult and teen volunteers). Deliver program goals, measurable outcomes, and success indicators. Create structured session plans (e.g., icebreakers, skill-building activities, reflection prompts) aligned with best practices and our programmatic framework. Support and staff specialized cohorts (Big Future Fund, , and other group mentoring initiatives) to enhance retention and engagement and other Big Future Events. Collaborate with the Enrollment & Matching Team to coordinate and facilitate youth interviews for program eligibility. Collaborate with the Community Engagement & Recruitment team to meet volunteer recruitment goals. Lead the Matching and Match Support for all participants within the program Collaborate with school liaisons for effective program-related communication Collaborate with the Events Admin specialist for any logistical communication and data reporting needs Case Management & Match Support Provide consistent, high-quality case management to mentors, mentees, and families through regular communication, coaching, and check-ins. Continually assess match quality, focusing on safety, relationship development, youth outcomes, and participant satisfaction. Apply strategic interventions when challenges arise, supporting conflict resolution and re-alignment of expectations. Maintain and implement accurate, timely, and professional documentation in the agency’s data system in accordance with BBBSTC standards and BBBS of America requirements. Practice strong risk management and act as a mandated reporter, always prioritizing child safety. Support the facilitation of group match introductions where Bigs, Littles, and their families meet for the first time—helping to establish initial connection, set a positive tone for the relationship, and clearly outline expectations, roles, and next steps for all three different programs. Use data to identify trends, challenges, and opportunities for program improvement. Maintain accurate data in agency systems (Salesforce and other tools as required). Facilitation & Coordination Schedule and facilitate group mentoring sessions across assigned schools and community sites. Manage logistics, including securing locations, preparing materials, and arranging transportation if needed. Monitor group dynamics and maintain safe, supportive, and inclusive environments. Provide guidance, coaching, and role-modeling for high school mentors as they support younger mentees. Observe group sessions to ensure consistent program quality and adherence to curricula. Address challenges or conflicts promptly to ensure a positive experience for participants. Provide mentors with constructive feedback and opportunities for skill development. Collaborate and delegate to the Program Events Administrative Specialist for parent and volunteer communication, survey administration, and bi-annual newsletters. Partnership & Collaboration Build and maintain strong working relationships with schools, community partners, and families to support program delivery. Communicate program updates, needs, and progress with internal staff and stakeholders. Align group and cascade mentoring efforts with BBBSTC’s strategic priorities and organizational goals. Collaborate with colleagues across departments, including Events and Big Futures staff, to ensure strong youth pathways. BBBS Mission Alignment Maintain knowledge of community needs, resources, and networks Communicate in a professional manner with external constituents Work collaboratively to achieve results as specified in the strategic plan Promote teamwork by overseeing and participating in various teams including work groups and interdepartmental meetings Positively represent BBBS in the larger community Support the Advancement Department in recruitment, fundraising, and communication efforts as needed Support the Programs Department with agency-wide initiatives and events as needed. Contribute to the overall success of the agency in order to achieve the BBBS mission Requirements Requirements Education and Experience Bachelor’s degree in Youth Development, Education, Social Work, or a related field (or equivalent experience) or High school diploma or GED with at least four years of relevant experience At least 4 years of experience in youth programming, mentoring, group facilitation, or related fields. Experience designing or delivering curricula for youth of different developmental stages preferred. Experience working with volunteers, schools, or community partners strongly preferred. Valid driver’s license and reliable transportation required. Knowledge, Skills, and Abilities Strong understanding of youth development and mentoring best practices. Excellent group facilitation and curriculum design skills. Ability to coach and support youth mentors in leading peers or younger participants. Strong organizational and project management skills; able to coordinate logistics for multiple programs. Skilled in conflict management and creating safe, inclusive group environments. Effective communication skills—both verbal and written. Comfort with data entry, tracking, and program evaluation (Salesforce experience a plus). Cultural competence and ability to engage effectively with diverse youth and families. Flexibility to work occasional evenings or weekends to support program delivery. Bilingual Hmong or Karen speaker preferred. Physical Requirements This position operates in a hybrid environment that includes office work and frequent presence in community and event settings. The role requires the ability to set up and break down outreach and tabling materials, including lifting, carrying, and transporting items up to approximately 40–50 pounds, with or without reasonable accommodation. The position also requires extended periods of standing, walking, and engaging with the public at community events, as well as regular use of standard office equipment and technology such as computers, mobile devices, and phones. Reliable transportation is required to travel to community locations throughout the Twin Cities. About BBBSTC Big Brothers Big Sisters Twin Cities has been creating and supporting youth mentoring relationships for over 100 years. Since our inception, we have partnered with more than half a million Twin Cities youth by: Meeting with a committed caring adult mentor 2-4 x a month Accessing resources for Bigs, Littles, and families to keep matches going strong Connecting with qualified professionals dedicated to youth development Receiving guided support throughout their developmental years to achieve their full potential Benefits We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. Our generous employment package includes BBBS-sponsored health & dental insurance, employer-paid long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match. We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency. Workplace Culture BBBSTC is an mission-centered, inclusive workplace that strives to create a space where our 60+ employee's unique talents, learning styles and lived experiences are valued. We pride ourselves on our flexible scheduling and hybrid workspace. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, stay interviews, professional development, and all staff trainings. In addition, we hold monthly all staff meetings and gatherings, and provide the opportunity to join affinity groups (BIPOC, LGBTQIA+, White Bodied Accountability), and agency committees (Values in Action and Engagement & Connection). Our Hiring Process Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking a values based approach. Candidates can apply online via bigstwincities.org/careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at [email protected]. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States. The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description. P.S. Please take the necessary steps to allow list the BBBSTC (@bigstwincities.org) and Paylocity (@paylocity.com) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from BBBSTC and/or Paylocity can be marked as spam.