Government Services Program Manager

The Government Services Program Manager, reporting to the Director, Program Management Office, will have experience and a strong aptitude in project and program management.  The ideal candidate will have experience managing large BPA and/or IDIQ contracts, managing both the overall program and individual task order projects within the program.  This position serves as Agiliti’s single customer POC for large contracts and thus requires outstanding project management, customer service, and problem-solving capabilities.  This position will also contribute as a subject matter expert for the review of additional opportunities within the federal and state government spaces. This position requires at least 30% travel. PRIMARY OBJECTIVES AND RESPONSIBILITIES Program Management – ~40% The program management of a large federal contract is the most significant aspect of this role.  The program manager will be the primary point of contact for government Contracting Officers (KOs) and Contracting Officer Representatives (CORs) and will be responsible for ensuring customer satisfaction and growing the contract. Specific tasks include: Oversee the management and execution of large federal projects Communicate regularly with the KO and COR Ensure customer satisfaction, demonstrated via CPARS Ensure 100% compliance with contract deliverables Coordinate the operational execution of the contract work Work with the Government Services team and contract customers to scope additional TOs Project Management – ~35% The project management of individual task orders within larger contracts is another key aspect of the role.  The project manager will be the primary point of contact for the TO customer and will coordinate the operational execution of the task order requirements. Specific tasks include: Manage the implementation, customer coordination, operational execution, and deliverable submissions for smaller federal contracts or individual TOs to larger contracts Ensure project schedules and execution meet customer expectations Serve as the singular customer POC for all project issues Ensure KO, COR, and TO customer satisfaction Work with internal support teams to manage invoices, accounts receivable, and payments Work with the quality and compliance teams to ensure project exceeds customer and Agiliti standards Ensure compliance with the Quality Assurance Surveillance Plan (QASP) and perform internal audits to validate compliance Capture Management - ~15% As the subject matter expert for government contracting work, this role will work closely with the sales team and other stakeholders to assess opportunities for additional business. Specific tasks include: Review requests for proposals and participate in preparing compliant proposal responses Facilitate, manage, and maintain channel partner documentation such as teaming agreements; NDAs; and addendums Support responses to government requests for proposals, quotes, and solicitations Assist in opportunity qualification and risk assessment Participate in bid/no bid decisions and proposal review meetings Administrative activity - ~10% Perform other duties as assigned, including required training. QUALIFICATIONS High School Diploma or above Previous project management and/or program management experience with the federal government (preferably within a health care setting) or a Project Management Professional certification Must be able to read, write, speak, and understand English Must successfully pass a government background screening KNOWLEDGE, SKILLS, AND ABILITIES Excellent written and oral communications skills Excellent presentation skills Excellent interpersonal skills Ability to self-prioritize work, work both independently and as part of a team Ability to use soft skills to lead teams of internal matrixed resources and customer resources Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word) Computer proficiency with Smartsheet Customer service, problem solving, and analytical skills Experience reviewing and analyzing contractual documents for accuracy, performance risk, and conformance with contract terms, conditions, and other provisions Familiarity with the federal acquisition process, U.S. Government contracting principles and governing regulations (including FAR/DFARS) Ability to deal effectively with customers to control scope, negotiate proposals, and build relationships Proficient analytical/critical thinking skills; attention to detail and research skills DISCLAIMER This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact [email protected]. Primary Job Location: Home Office (TN) Additional Locations (if applicable): Home Office (IL), Home Office (IN), Home Office (MI), Home Office (MN), Home Office (NM), Home Office (OK), Home Office (TX) Job Title: Government Services Program Manager Company: Agiliti Location City: Not Applicable Location State: Tennessee Pay Range for All Remote Locations: $86,379.31-$224,456.95 This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.