Gorgias Technical Customer Service Representative

We’re Hiring: Gorgias Technical Customer Service Representative (Remote) About The Job TalentPop is looking for a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team. Full-time, remote position Work with global teammates in a fast-paced E-Commerce environment Immediate start preferred for qualified candidates What You'll Do Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting) Analyze data and offer insights for customer experience improvements Own ticket resolution end-to-end with accountability and urgency Track backlogs and ensure all customer queries are resolved promptly Deliver clear, quality-based communication that supports customer success What We’re Looking For Minimum 1 year of hands-on experience using Gorgias is REQUIRED 1+ year of experience in technical support or troubleshooting roles Exceptional written and spoken English communication skills Strong problem-solving skills and comfort navigating CRMs Highly motivated, intellectually curious, and resourceful Experience in E-Commerce or SaaS support is a strong plus Technical Requirements Minimum internet speed: 20 Mbps (for both download and upload speeds) Own laptop or desktop with at least Intel i5 processor (or equivalent) Minimum of 8GB RAM Reliable power supply and quiet workspace Tech setup must meet remote work standards for productivity Perks & Benefits Project bonus opportunities and annual salary increase Permanent remote setup with long-term stability PTO and paid holidays Health and dental coverage or a health stipend depending on location Career path opportunities: Team Lead, Trainer, and more Why TalentPop? Fast-growing company with room for advancement Collaborative and values-driven culture High-level training and support from a global team Opportunities to work with top-tier E-Commerce brands Commitment to personal and professional development Ready to apply? Join us in shaping the future of E-Commerce support.