Global IT Service Operations and Support Professional

574641 CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? YOUR ROLE As a Windows Server Administrator, you will be part of the CEVA IT Shared Services Server Operations Team that provides 24x5 support to CEVA’s I.T. Infrastructure. You will be responsible for system administration of all Windows Servers and underlying infrastructure and any related devices. You will be expected to maintain and implementation of core Windows Server administration and support applications on Windows Servers to prevent system outages and ensure high quality system availability. You are also expected to have a deep understanding of Microsoft Windows Server technologies, roles, features and services. WHAT ARE YOU GOING TO DO? Administration of CEVA’s core infrastructure services – Windows Operating System, Failover Cluster environment, Print and File Server Working exposure in file and print servers in failover cluster environment. Ensure a high availability and equally resilient Microsoft Windows Server infrastructure. Execute Disaster Recovery tests and patching of the Windows Servers infrastructure on a monthly basis. Able to create and maintain all technical documentation for all operational requirements. Administration and maintenance of the underlying server hardware. Able to communicate/relay repairs to Global hardware vendor’s hands and eyes technical support team. Coordinate efforts with technology staff from multi-environment application (application/system/functional) to resolve technical issues. Implement and support infrastructure projects as directed by the Service Owner or Team Leader. Follow established policies and procedures and determine potential enhancements and improvements. Maintain strict compliance with the approved Change Management procedure. Provide support and coverage by participating in the 24hrs x 5days support rotation approved for the team. This includes coverage for gaps in the rotation due to holidays/vacation/ sickness etc. Provide as required any data when requested to ensure correct management reporting or to ensure compliance with our operational standards. Perform other duties as assigned by the line managers. Mentor team members and perform Knowledge Transfer session. WHAT ARE WE LOOKING FOR? Bachelor's degree in Computer Science / Bachelor's degree in Information Technology or related field preferred or more than 5 years relevant work experience is required. Minimum of 5 years demonstrated experience supporting Global infrastructure of Windows Server operating systems. Knowledgeable in administering server’s high availability solutions like Microsoft Failover Clustering. Transition disaster recovery sites. Able to drive in troubleshooting/resolving outages. Exposures recovery tools like VM snapshot & restore from backup. Working experience in Microsoft core infrastructure services – Failover Cluster environment & HyperV/VMware hypervisors. Minimum of 5 years demonstrated experience implementing and supporting complex DNS infrastructures with multiple domains, sites, and ingress/egress points. Hands on in PowerShell and scripting to automate routine tasks, configure settings, troubleshoot issues, and generate reports. Experience on VMware and/or Hyper-V virtualization. Experience on Storage replica administration. Excellent oral communication and customer relations skills. Ability to communicate and interact at all levels of the organization hierarchy. Ability to understand and communicate technical concepts to a business audience. Excellent troubleshooting skills. Logical thinker, good analytical skills. Possess problem solving, conflict resolution, decision making, and planning skills Able to own an issue and see it through to resolution. Able to work off own initiative. Ability to multitask and excellent time management skills. Ability to manage vendors and suppliers. Excellent Written/ Spoken English language. WHAT WE OFFER Competitive basic salary HMO w/ 2 free dependents from day 1 of hiring Medical reimbursement (includes eyeglasses) Life insurance 20 annual leaves + bereavement leave + wedding leave Hybrid set up w/ 3 days a week onsite and 2 days WFH. This will depend on the business needs and agreement with the manager. Annual Performance Reviews w/ a chance of a salary alignment Annual Company Performance Bonus Retention Bonus (similar to a signing bonus) Retirement Fund ABOUT TOMORROW We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.