Global Intake & Case Management Assistant

Are you passionate about transforming client intake processes with precision and empathy? Do you thrive o managing multiple priorities in a fast-paced legal environment? Are you bilingual in Spanish and English, ready to support a growing personal injury practice remotely? Can you navigate case management software and communication tools with ease and efficiency? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email [email protected] only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** Turner Ross Germain isn’t your typical law firm. Based in Marietta, Georgia, this tight-knit practice brings decades of legal experience to the table, combining the precision of litigation with the care of a client-first approach. With deep roots in personal injury and local government law, including land use, zoning, and appellate work, the firm is well-positioned for a new chapter of growth and transformation. Founded by three seasoned attorneys, Turner Ross Germain is now led by managing partners Valerie Ross and Meredith Germain, who have practiced together since 2011 and bring over 50 years of combined legal expertise. In the process of transforming their systems, brand, and team structure, they are creating a strong foundation for future success and encouraging driven individuals to grow alongside them. We are seeking a Global Intake & Case Management Assistant to serve as a critical member of our client intake and case management team. In this role, you will be responsible for ensuring timely, compassionate, and professional interactions with prospective and existing clients while supporting key case management processes. Your work will help keep cases moving efficiently, strengthen the client experience, and enable our legal team to focus on achieving the best possible outcomes for those we serve. What you’ll do: Intake Management: Handle inbound intake calls and conduct the full intake process from initial call through file setup, helping ensure prospective clients receive a smooth and efficient onboarding experience. Client Sign-Up: Convert qualified leads into clients, obtaining necessary documentation and electronic signatures to facilitate timely engagement with the firm. Data Entry: Accurately enter intake information into CasePeer, ensuring all details are recorded properly and case files remain organized and complete. Document Preparation: Draft and send Letters of Representation and request police reports using firm templates, supporting the timely progression of client matters. Case Support: Assist the current case manager in managing overflow casework, helping maintain momentum and continuity across active cases. Medical Records: Follow up on medical records and coordinate with providers to obtain necessary documentation needed to support case development. Client Communication: Maintain clear and effective communication with clients via phone, text, and digital platforms, helping foster a positive client experience. Collaboration: Work closely with other staff members using Microsoft Teams to ensure streamlined operations and effective team coordination. What we’re looking for: Experience Required: 2–3 years of experience in a U.S.-based personal injury law firm, with a strong understanding of legal intake and case management workflows. Bilingual Proficiency: Fluent in both English and Spanish, with excellent written and verbal communication skills and the ability to communicate confidently with clients and team members. Technical Skills: Proficient with case management software such as CasePeer, VoIP systems, and Microsoft Teams, with the ability to quickly navigate and utilize technology in a remote environment. Organizational Skills: Strong ability to manage multiple tasks and priorities in a fast-paced environment while maintaining efficiency and responsiveness. Detail-Oriented: Exceptional attention to detail, particularly in data entry and document handling, ensuring accuracy and consistency across case files. Remote Work Readiness & Reliability: Ability to work U.S. hours (11:00 AM–7:00 PM EST), with reliable access to necessary technology and demonstrated success working independently in a remote, structured work setting. Why you should work here: Professional Growth: Become part of a growing firm that values initiative and provides opportunities to expand your skills, deepen your expertise, and take on greater responsibility over time. Collaborative Environment: Be part of a supportive team culture with regular communication, clear expectations, and close collaboration across the firm. Impactful Work: Make a meaningful contribution to the client experience by helping ensure cases move forward efficiently and clients receive the attention they deserve. Structured Onboarding: Step into a role supported by clear workflows, proven systems, and practical training resources that set you up for long-term success. Additional perks: Competitive Compensation: Enjoy competitive compensation that reflects the experience, expertise, and value you bring to the team. Join Turner Ross Germain, LLC and contribute to our mission of delivering justice with compassion and rigor. If you are ready to make a tangible impact in a dynamic legal setting, we invite you to apply and become a part of our innovative team.